Commercial Kitchen Equipment Technician

Overview

Atosa USA, Inc is a major manufacturer of commercial kitchen equipment, including refrigeration, cooking equipment, and robotic fryers. For 10 years we have focused on innovation, quality, and service, and we are actively seeking self-motivated and talented individuals to join our team.

The Field Service Technician is responsible for troubleshooting, diagnosing, and repairing commercial kitchen equipment in the field while delivering exceptional customer service. This role involves installing, inspecting, and servicing Atosa products within a designated territory, ensuring that equipment operates efficiently and reliably. The technician will document and communicate issues, solutions, and completed repairs, serving as a key liaison between the company and its customers.

Strong technical skills, problem-solving abilities, and a commitment to customer satisfaction are essential for success in this role.

• We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, paid time off, and a 401(k) plan.
• Company-provided cell phone, tools, equipment, and uniforms.
• A company vehicle with a gas card.
• Flexible work schedule and the opportunity for monthly bonuses.
• Unlimited overtime opportunity.

• Inspect, test, diagnose, troubleshoot, and repair damaged equipment.
• Safely operate the company service vehicle to travel to various customer locations as scheduled for service repairs.
• Manage customer appointments, providing ETAs and updates to dispatch representatives.
• Maintain inventory of all tools, equipment, and other assets assigned by the company.
• Communicate effectively and professionally through phone and email, fostering relationships with customers, colleagues, sales representatives, fellow technicians, and others as needed.
• Ensure timely submission of all essential paperwork for completed service repairs, invoices, payments, and requested documentation via approved systems.
• Perform additional duties as assigned by the hiring manager.

• Self-motivated, capable of both independent and collaborative work.
• Exceptional customer service, interpersonal, and simplified technical communication skills.
• Ability to comprehend and interpret diagrams and specifications related to HVAC service and installation.
• Proficiency with computers, operating systems, and applications.
• Familiarity with necessary tools of the trade, adhering to safety protocols.
• Ability to lift up to 75 pounds, remain stationary for extended periods, and exhibit multi-limb coordination and manual dexterity.

• Environmental Protection Agency (EPA) Universal Certification.
• Valid Driver’s License.

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.