Commercial Plumbing Service Operations Manager

Benefits

• Health insurance
• Paid time off
• Company car

Job Title: Commercial Plumbing Service Operations Manager

Location: Cincinnati, OH

Compensation: $110,000 - $115,000 Base Salary + 20% Metric Bonus

Are you a licensed plumbing professional with a strong corporate mindset ready to run a multi-million dollar service department? We are seeking a Commercial Plumbing Service Manager to run our regional commercial and industrial plumbing service division. In this position, you will be the absolute owner of the division P&L, driving operational efficiency, technician performance, and revenue growth without ever being expected to turn a wrench in the field.

• Guide daily dispatch coordination and technician utilization to protect labor margins and ensure prompt customer response times.
• Review, adjust, and approve all technician-generated quotes for accuracy and scope prior to customer presentation.
• Identify, drive, and convert pull-through service and preventive maintenance contracts across our commercial accounts.
• Maintain high-level relationships with industrial plumbing clients, serving as the primary point of escalation for service delivery issues.
• Support technician licensing and certification progression while managing field performance through regular site checks and ride-alongs.
• Oversee all job costing, work order closeouts, and permitting compliance within field software.

• 5+ years of commercial and industrial plumbing experience, with a minimum of 2 years spent in a lead, foreman, or supervisory capacity.
• An active Journeyman or Master Plumber license.
• Demonstrated ability to review financial metrics (revenue, margin, utilization) and translate data into actionable field strategies.
• Exceptional communication skills and professional office etiquette.