Field Service Controls Technician

Position: Field Service Controls Technician

Division: Ransohoff

Department: Service

Reports To: Technical Service Manager

Classification: Hourly, Non-Exempt

Are you a hands‑on problem solver with a passion for automation and travel? Do you thrive on variety, love troubleshooting, and enjoy being the go‑to expert when machines need a brain and a heartbeat? If so, we want to hear from you!

We’re looking for a Field Service Controls Technician to join our dynamic Service Team. In this role, you’ll be the face of our company at customer sites across North America and beyond – installing, starting up, and supporting cutting‑edge automated machinery in the field.

• Lead the installation and startup of our high‑tech machines at customer facilities.
• Travel to various customer sites to troubleshoot, repair, and commission equipment.
• Perform electrical diagnostics and PLC troubleshooting on a wide range of automation equipment.
• Provide remote support via phone and online tools to assist customers and fellow technicians.
• Collaborate with engineering on machine runoffs and pre‑shipment checks.
• Train customers and junior technicians on machine operation and troubleshooting.
• Prepare clear, detailed service reports after field visits.
• Contribute to continuous improvement by reviewing in‑shop builds for potential field issues.

• Associate degree or trade school certification in Electrical Engineering, or 2–3 years of hands‑on experience in automation, material handling, or machine controls.
• Solid knowledge of electrical systems and PLC programming/diagnostics.
• Strong troubleshooting instincts and the ability to handle multiple projects at once.
• Excellent communication skills – able to clearly explain technical concepts to a wide range of audiences.
• Willingness and ability to travel 65–75%, including some international trips.

• Must be able to lift up to 50 lbs unassisted, and work in environments with varying temperatures and noise levels.
• Expect hands‑on work: standing, bending, kneeling, climbing, and getting into tight spaces when needed.

• Variety! No two days are the same – from machine startups to customer training and everything in between.
• Travel opportunities across North America (and occasional international trips).
• Be part of a tight‑knit, expert team that's shaping the future of industrial automation.
• Develop your skills and grow into leadership or advanced technical roles.

Ready to power up your career and take your skills on the road? Apply now and become a key player in delivering innovation, reliability, and service excellence to customers across the country.