Field Service Technician - Cleveland

Overview

Position: Field Service Technician - Cleveland

Location: Cincinnati, OH

Job : 561

# of Openings: 1

Job Title: Field Service Technician

Department: Cortex Service

Reports To: Cortex Field Service Manager

Exemption: Hourly, Non-Exempt

Territory: Cleveland Metro, to include our Michigan accounts, Northern Ohio across the top of the state, and east to Erie, PA.

Summary: The Garment Field Service Technician is responsible for providing both onsite and remote service for Cintas apparel dispensing machines. Additionally, the technician will assist with installations within the Cleveland Territory.

• Provide onsite and remote service for Cintas apparel dispensing machines within a 5-hour radius from home base, including preventative maintenance, troubleshooting, network verification, and software upgrades.
• Available for emergency service calls during nights and weekends (rare).
• Coordinate visits with the Field Service Coordinator, Cintas service location partners, and end customers.
• Develop and maintain relationships with Cintas partners and end customers.
• Execute installation of apparel dispensing machines, including unloading, reassembly, network verification, and final checkout when within territory.
• Provide onsite training to Cintas MAMs, SSRs, and end users.
• Prepare and submit service logs and expense reports for travel expenses in a timely manner.
• Demonstrate exceptional attention to detail in documentation and reporting in systems such as Salesforce, MaintainX and Outlook.

• Supervisory Responsibilities:
• Travel Requirements: Travel within territory 3-4 weeks per month, with half of the trips not requiring overnight stays. Some jobs may require week-long stays. (Rare)

• Strong mechanical and electrical aptitude.
• Basic understanding of computer operating systems, networking, and troubleshooting.
• Demonstrate exceptional communication skills, both within the team and with customers.

• High School Diploma required; technical diploma/degree preferred.
• Field service experience is strongly preferred

• Proficient in verbal and written English.

• Basic arithmetic skills.

• Ability to identify and quickly solve work process problems.

• Stand for prolonged periods on a concrete floor.
• Kneel, squat, stoop, recline, climb, crawl, and/or bend as needed.
• Lift up to 50 lbs. unassisted or without lifting device.