Regional Field Operations Supervisor

Job Details

Job Location:

National Accounts Office - Cincinnati, OH 45213

Position Type:
Full Time

The Regional Field Operations Supervisor is responsible for leading the daily operations, performance, and development of National Accounts field personnel within an assigned region. This role provides direct supervision to Regional Service Technicians and Onsite Supervisors while ensuring work is completed safely, efficiently, and in accordance with IPS quality standards and customer expectations.

The Regional Field Operations Supervisor serves as a coach, mentor, and operational leader by developing technical talent, promoting a culture of safety and accountability, conducting quality assurance inspections, and driving operational consistency across service and installation projects. This position partners closely with Operations, Project Management, Sales, Human Resources, and customers to ensure IPS continues to deliver exceptional service while developing high-performing teams.

This position requires a combination of office and field work with frequent travel throughout the assigned region. Travel outside the Cincinnati region, including overnight travel, may be required up to 50% of the time.

• Provide direct leadership, coaching, and supervision to Regional Service Technicians and Onsite Supervisors.
• Conduct regular one-on-one meetings, performance evaluations, and development planning with direct reports.
• Foster a culture of accountability, professionalism, teamwork, and continuous improvement.
• Recognize strong performance while addressing performance concerns through coaching, corrective action, and documentation.
• Promote employee engagement and serve as a positive leader who exemplifies IPS culture and values.

• Partner with Human Resources and Operations leadership to recruit, interview, and select qualified field technicians.
• Participate in hiring decisions for Regional Service Technicians and Onsite Supervisors.
• Support onboarding of new technicians through structured orientation, field mentoring, and technical training.
• Evaluate technician competencies and identify opportunities for advancement and succession planning.
• Assist with workforce planning and staffing recommendations to support operational needs.

• Develop and deliver technical training to improve technician performance and consistency.
• Coordinate manufacturer certifications, continuing education, and required licensing.
• Mentor technicians to strengthen technical skills, troubleshooting abilities, and customer service.
• Ensure field personnel remain current with company standards, industry best practices, and evolving technologies.
• Promote a culture of continuous learning and professional growth.

• Conduct routine field quality inspections on service and installation projects.
• Verify work complies with IPS quality standards, customer expectations, manufacturer specifications, and applicable codes.
• Analyze quality inspection results, technician performance, and customer feedback to identify coaching opportunities.
• Implement corrective actions and process improvements to improve operational consistency.
• Provide field support for complex technical issues and assist technicians with problem resolution when needed.

• Promote and reinforce a culture of safety throughout the assigned region.
• Conduct field observations to ensure compliance with company safety policies and procedures.
• Ensure technicians maintain required certifications, licenses, and training.
• Participate in incident investigations and recommend corrective actions when appropriate.

• Review and approve technician timecards and ensure accurate payroll reporting.
• Monitor technician productivity, labor utilization, and operational performance.
• Coordinate staffing resources with Project Managers and National Accounts leadership.
• Assist with scheduling priorities and emergency service response as operational needs require.
• Recommend operational improvements that enhance efficiency, quality, and customer satisfaction.

• Build strong relationships with customers through professional communication and responsive leadership.
• Address customer concerns related to field execution, technician performance, and service quality.
• Conduct customer site visits to reinforce IPS's commitment to excellence.
• Collaborate with Project Managers, Sales, and Operations to deliver consistent service across all National Accounts.

• High school diploma or equivalent required;
  Associate degree or technical certification preferred.
• Minimum of 7 years of experience in fire alarm, security, life safety, low-voltage systems, or related field.
• Previous supervisory or team leadership experience preferred.
• Strong knowledge of service and installation practices within the life…