Commercial HVAC Service Technician IV

Welcome!

Serve as a senior technical expert responsible for diagnosing, repairing, and maintaining complex commercial HVAC systems. You'll tackle challenging service issues, provide exceptional customer support, mentor fellow technicians, and assist with field leadership activities such as work planning, audits, and jobsite oversight. This role is perfect for highly skilled HVAC professionals who enjoy solving complex problems, sharing their expertise, and leading by example.

Engineering Excellence offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

• Competitive Pay with incentive opportunities
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

• Trains other technicians, performs service work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning.
• Works under the direction of the Field Supervisor and/or management to perform commercial service and maintenance calls.
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner.
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
• Completes routine maintenance and equipment cleaning as needed or required.
• Responsible for delivery and removal of parts and equipment needed to complete service work.
• Using hand-held device records all required information on customer call.
• Completes all forms and paperwork in a neat, timely, complete, and accurate manner.
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability.
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
• Promotes products and services to the customer.
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for.
• Represents the company professionally, honestly, and ethically in all business matters and activities.
• Follows standard procedures and processes, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed.
• May be responsible for completing material requisition forms and related administrative activities.
• Assists the Field Supervisor or management with site supervision, planning, and estimating.
• Assists the Field Supervisor or management with completing quality audits on selected service calls to ensure superior performance, quality, and customer satisfaction.
• Trains other service/maintenance/install technicians in technical skills and company procedures, as assigned.
• Performs similar/other duties as needed or assigned.

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately.
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately.
• Corrects substandard acts or conditions within area of control.
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s).
• Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn.
• Complies with the general rules as prescribed by company program(s) procedure(s).
• Operates devices or equipment as prescribed by company program(s) or procedure(s).
• Participates in any safety initiatives, teams, or committees.
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately.
• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents.
• Does not perform any act that may endanger the safety or well-being of others.
• Does not engage in any pranks, contests, or rough boisterous behavior.
• Works in compliance with applicable legislative requirement.

• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area EPA 608 Universal required OSHA safety certifications preferred.
• Advanced skills in servicing commercial heating, air conditioning, and ventilation equipment as well as related accessories.
• Advanced mechanical aptitude and the ability to operate all necessary tools and equipment.
• Proficient and able to operate all…