Daytime Hotline Advocate

Position Title

Daytime Hotline Advocate (1.0 FTE)

Provides crisis intervention and support, advocacy, information, and referral to survivors of sexual assault, domestic violence, dating violence, and stalking. This includes telephone, written, and crisis intervention. Works consistently within the mission, vision, and values of the Agency.

Reports to Hotline Supervisor, serves survivors, collaborates and coordinates with community agencies and organizations to provide appropriate resource/referral sources.

Demonstrated experience in and passion for delivering effective services to diverse populations/audiences and experience in the gender‑based violence field. Excellent organizational and interpersonal skills. Ability to work independently and with others as a team member and a strong representative of the agency’s brand. Computer literacy (MS Office, databases, email, etc.) required.

• Programming:
  Provides direct crisis intervention services to survivors of sexual assault, domestic violence, dating violence, and stalking.
• Provides telephone and one‑on‑one crisis intervention services.
• Provides dispatching services for hospital and DVERT calls.
• Connects survivors to court advocates if accompaniment is needed, and facilitates support groups.
• Assists clients with safety planning, considering lethality risks, and provides information and referrals with each client as appropriate.
• Ensures that all survivors of abuse are served regardless of their status, as pursuant to agency policy.
• Facilitates accompaniment to proceedings/appointments/meetings as needed to provide information, advocacy, support, and safety.
• Facilitates educational and/or support groups for clients, as assigned.
• Provides program services that are client‑focused to support and meet client/community needs; excellent in quality and empowering to the clients; advocates for survivors based on survivor‑defined goals and with the consent of the survivor.
• Outcome analysis of programs & continuous improvement:
  Maintains highly accurate records, reporting systems, statistics and submits on time (e.g., documentation for WHW, for funders, for partner agencies).
• Participates in the ongoing process of evaluation and revising policies, procedures, and forms as appropriate.
• Maintains file information that is usable and accessible to colleagues.
• Establishes and maintains effective and professional working relationships with coworkers, volunteers, interns, donors, and board members.
• Participates in any additional training and development opportunities provided by the Agency.
• Provides training, support, and evaluation of volunteer and interns assigned to this position, including verification of observation logs, as requested by supervisor.
• Participates actively in Agency meetings and functions.
• Develops and maintains effective, professional, and collaborative relationships with others in the community.
• Collaborates with other Agency staff to ensure the provision of crisis intervention, support and advocacy is coordinated with other community systems.
• Exercises discretion when representing the Agency and maintains confidentiality in interactions within community as appropriate.
• Consistently advances the Agency and promotes positive public relations.

To facilitate Agency effectiveness, may be expected to take on other duties assigned. Availability of transportation.

Hotline Supervisor

Full‑time:
Monday Thru Friday 8:30am‑5:00pm

In Office, 615 Elsinore Place

Hourly, $18.50+

As stated in the current Human Resources Policies

May be involved in confidential personnel and interagency issues. Responsible for client confidentiality.

Women Helping Women complies with applicable laws requiring reasonable accommodations for individuals with disabilities. WHW is an equal‑opportunity employer.

Rev. 6/15, 9/15, 1/24, 10/24, 4/2025