Stability Case Manager; RRH​/PSH

Position: Housing Stability Case Manager (RRH/PSH)
Help families stabilize, grow, and thrive through housing stability—join us as a Housing Case Manager!

POSITION SUMMARY:

The Housing Case Manager assists families with developing self-sufficiency for themselves and their children, with the goal of stabilization over time. This position coordinates case management services for families participating in the Rapid Re-housing (RRH) and/ or Permanent Supportive Housing (PSH) programs. The incumbent assists families with developing a mutually agreed upon individual action case management plan that will lead to housing stability through gaining knowledge and accessibility to community resources, obtaining referrals for job training, obtaining employment, income assistance, and relocation to permanent, affordable housing.

This position also provides follow-up services as required by RRH/ PSH for families who transitioning into permanent housing.

KEY DUTIES AND RESPONSIBILITIES Direct Service Manages a RRH caseload of 30 families, a PSH caseload of 20 families or a combination of RRH/PSH caseload of 23-30 families as assigned by the Housing Director.

Meet with Housing Program participants twice monthly.

Assist Housing Program participants in developing and implementing a mutually agreed upon action plan for securing housing while involved in the RRH or PSH programs.

Assess clients referred to the RRH/ PSH program through the CAP system within the established time frame.

Assess client’s work readiness, make referrals to appropriate workforce development programs, and provide job search coaching.

Establish relationships with potential employers and provide employer leads to clients seeking employment.

Maintain professional relationships with referral agencies to connect clients to necessary resources.

Provide relevant referrals to community resources and service providers based on the goals and objectives mutually agreed upon with the family.

Work within the program’s budget to provide services for the clients to obtain self-sufficiency including but not limited to rental and utility payment assistance.

Make appropriate community and agency referrals on behalf of the client to secure community resources including but not limited mental health services and a medical home.

Encourage PSH families to engage in needed community agencies and resources.

Maintain confidentiality of all client information and agency material.

Other duties as assigned.

Documentation Ensure PSH families accurately files disability documentation that affects ability to maintain permanent housing.

Submit rental and utility assistance payments within the established time frame.

Accurately document case notes in the organization’s data systems, HMIS, and supply data for reports as requested.

Maintain accurate and updated client files.

Team Participation Provide feedback to the Housing Program Director regarding program services, emphasizing building accountability for program participants as they progress in their self-sufficiency.

Collaborate with BHS Family Services Department in providing child and parent supports and life skills training opportunities.

Work efficiently with BHS Finance Department honoring timelines and finance policies

Must be prepared to respond to emergencies with clear thinking and swift action.

Participate in the client system’s need for continual support for their housing program

Maintain family confidence and protect operations by keeping information confidential.

Participate in training, supervision, and team meetings.

Works effectively with co-workers, participants, and others by sharing ideas constructively and positively; listening to and objectively considering the ideas and suggestions from others; keeping commitments; addressing others by name, title, or other respectful identifiers; and respecting the diversity of our workforce in actions, words, and deeds.

EDUCATION AND EXPERIENCE:

Bachelor’s degree in social work, education, psychology, sociology, or related field

LSW license to practice social work in Ohio is a plus, but not required.

Minimum of 1-2 years experience working with families who are at risk of or who are experiencing homelessness is a plus.

KNOWLEDGE & SKILLSAn…