Shelter Assistant

2nd and 3rd Shift Shelter Assistant Job Details

• Location:
  
  Reading Road - Cincinnati, OH 45237.
• Position Type:
  Full Time.
• Education Level: High School Diploma/GED.
• Salary Range: $16.00 - $16.00 hourly.

Join a dynamic team dedicated to providing safe, supportive shelter for families. We’re looking for a compassionate, solution-focused individual to help create a welcoming environment, uphold safety, and empower residents during the second shift.

• Welcome shelter clients, orient new arrivals, answer questions, and provide crisis support through a trauma‑informed lens.
• Connect families with resources, triage needs, and communicate essential information to the shelter team.
• Enforce guidelines with empathy; assist guests with daily shelter needs (hygiene supplies, bedding, food, cleaning supplies, etc.).
• Keep the shelter safe and clean: conduct room checks, housekeeping tasks, and report safety concerns to leadership.
• Help with food service during your shift and distribute supplies per procedures.
• Document shift notes, incident reports, suspicion forms, and mandated reporter duties—accurate, timely, confidential.
• Shadow and support new team members; participate in training, supervision, and team meetings.
• Maintain positive, respectful guest relations; practice active listening and professional boundaries.
• De‑escalate situations with care and collaborate with the team to resolve issues.

• Education: High school diploma or equivalent.
• Experience: At least 1 year in a social service environment.
• Skills: Strong organization and communication; professional boundaries; crisis intervention; trauma‑informed care mindset; confidentiality; compassionate, firm client interactions; basic Microsoft Office (Outlook, Word, Excel); reliable attendance.
• Licenses/Clearances: Valid driver’s license; able to meet vehicle insurance requirements; pass background checks and drug tests.
• Physical: Able to perform essential tasks (lifting up to 40 lbs occasionally, standing, walking, crouching, etc.); reasonable accommodations available.

• Type:
  Full-time, Second and Third Shifts Available.
• Schedule:
  
  Monday–Friday (exact hours vary per site, with second shift coverage).
• $16 per hour and benefits; growth opportunities within a mission‑driven organization.

• Make an immediate, meaningful impact on families seeking stability.
• Work in a supportive, collaborative team that values trauma‑informed care and continuous learning.
• Develop crisis intervention, de‑escalation, and case‑management skills in a real‑world setting.