Case Manager

Overview

Job Location:

Cincinnati, OH 45229

Position Type:
Full Time

Education Level: 4 Year Degree

Salary Range: $38,000.00 - $47,000.00 Salary/year

Travel Percentage:
Up to 25%

Job Shift: Day

Job Category:
Nonprofit - Social Services

The Housing Case Manager is responsible for the delivery of direct services to adult survivors of domestic violence participating in the YWCA Housing Programs.

• Develops and implements an individual case plan with each resident assigned by the Residential Manager and completes all HUD paperwork in accordance to HUD regulations.
• Ensures the provision of up-to-date and viable information, options and referral to housing program participants relative to legal, medical, counseling, housing, educational and employment opportunities.
• Ensures provision of information relative to domestic violence and safety planning for each resident assigned by the Housing Manager.
• Works closely with Landlords to promote supportive housing.
• Maintains appropriate client data and documentation in accordance with YWCA policies and procedures.
• In consultation with Housing Manager handles medical and psychiatric emergencies.
• Participates and presents case management updates relative to client progress/status at scheduled case review meetings.
• Periodically provides transportation for clientele to outside appointments relative to housing, legal or medical needs.
• In consultation with the Housing Manager, intervenes when conflict occurs between program participants and/or mediates conflict between program participants and landlords.
• Coordinates exit planning and provides aftercare services to former program participants up to 6 months post-exit.

• Facilitates the intake of new residents into program.
• Answers the business line.
• Dispenses bus tokens.
• Works with and provides on-the-job training to volunteers and student placements as assigned.

• Communicates any facility/security problems to the Housing Manager.
• Assists Housing Manager with collection of statistical/programmatic information.
• Meets regularly with Housing Manager.
• Attends mandatory staff meetings, in-services and trainings.
• Other duties as assigned by the Housing Manager.

• Responds to routine emails, phone calls, etc.
• Makes copies, prints documents, etc.
• Files paperwork.

• Key Relationships:
  Interacts with Housing Manager, staff, volunteers, student placements, clients and representatives from outside agencies.

• Education and Experience
  • Bachelor’s degree in a Human Services related field or the equivalent combination of education and experience.
  • Experience in human services, women’s advocacy, trauma informed care and crisis intervention.
• Licenses/Credentials/Certifications
  • LSW preferred.
• Skills/Specialized Knowledge/Abilities
  • Political and social sensitivity
  • Competence in case management planning and assessment and systems advocacy
  • Ability to multi-task and work independently
  • Excellent written and verbal communication skills
  • Understanding of the dynamics of domestic violence and the need for flexibility, mature judgement and confidence
  • Ability to work with individuals across the spectrum of gender, race, religion, ethnicity, national origin, sexual orientation and socioeconomic background
  • Ability to maintain confidentiality particularly as it relates to staff interaction, client files, Protect Hotline and staff supervision
  • Ability to reflect the YWCA mission to empower women and eliminate racism in work performance
  • Knowledge of HUD housing programs a plus

37.5 hours a week

Day Shift

• Personal computer, copier, fax/scanner, phone, and other typical office equipment

As required with respect to job responsibilities and business needs.

• Frequently required to sit at a desk/workstation for long periods of time
• Ability to work at a computer terminal for extended periods of time
• Digital dexterity and hand/eye coordination in operation of office equipment
• Light lifting and carrying of supplies, files, etc.
• Ability to speak to and hear employees/clients via phone or in person
• Body motor skills sufficient to enable incumbent to move around the office environment
• Ability to analyze sourcing data, benefits and other reports and make recommendations
• Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret

This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change job duties and responsibilities as the need arises.