Advocate

YWCA Greater Cincinnati is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. This position plays a key role in supporting this mission through consistent and compassionate engagement.

YWCA Greater Cincinnati is committed to building a diverse workforce and strongly encourages applications from women, people of color, individuals with disabilities, veterans, and members of the LGBTQ+ community. We are an equal opportunity employer and strive to foster an inclusive environment where all individuals feel respected and valued.

JOB SUMMARY

Please note:

This is an evergreen job posting and part of our strategy to always be on the lookout for great people! While we may not always have an immediate opening for this position, we are always interested in connecting with talented professionals for future opportunities. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted when a suitable role becomes available.

Being a YWCA Advocate means you get to contribute to our mission by maintaining a safe, secure, temporary shelter for adults and their children, who are survivors of intimate partner violence. We are always looking for passionate people to foster a positive, safe, and trauma-informed work environment for all. This position plays a key role in supporting the mission through consistent and compassionate engagement we are always looking to keep our talent pipeline full.

PRINCIPAL DUTIES & RESPONSIBILITIESHotline / Phone Management:

Answers overflow hotline calls during weekdays and all hotline calls on weekends and holidays.

Provides crisis intervention, safety planning, and information/referral to callers as appropriate.

Assists in maintaining resource/referral manual.

Maintains electronic shelter records

Takes messages for residents and staff.

Resident Support:

Fosters positive, safe, and trauma-informed relationships with residents.

Conducts initial welcoming process for new residents: orientation, tour, and forms.

Provides emotional support as needed.

Create and assist in maintaining shelter and resident electronic records.

Assists residents in assessing their immediate and short-term needs.

Assists residents with parenting support.

Assists residents in working together to provide a safe, supportive environment.

Offers crisis counseling, advocacy, and support to residents; communicate follow-ups with assigned Intervention Coordinator.

Assists residents with arranging transportation when appropriate.

Assists with unit turnover process and completes all necessary paperwork.

House Management:

Maintains shelter security.

Completes unit checks while on shift.

Assists with coverage in welcome center.

Meets residents’ material needs including hygiene products, food, over-the-counter medication, etc.

Checks facility for cleanliness, safety, and security on a regular basis.

Submit needed work orders through Limble internal support ticketing system.

Collaborates with Operations.

Report concerns to Lead Advocate.

Additional Responsibilities:

Attends monthly team meetings and other meetings as requested by management team.

Performs other duties as assigned by Lead Advocate and/or management team.

Adheres to the mission, vision, and core values of YWCA Greater Cincinnati.

Follows the policies and procedures of the Domestic Violence Shelter.

Other duties as needed and assigned by Lead Advocate and/or management team. Clerical/General Administrative.

Responds to routine email, phone calls, etc.

Makes copies, prints documents, etc. as needed.

Uploads resident documents utilizing program databases.

Key Relationships Interacts with Advocate Manager, Client Services Manager, Director of Shelter Services, Senior Director, team members, residents, volunteers, and other community partners (i.e., schools, shelters, police, hospitals, etc.).This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. There may be other reasonably related business duties as assigned by the immediate supervisor and other management as required.

Furthermore, the…