Child Support Technician; Enforcement Technician

Position: Child Support Technician (Enforcement Technician) (4850-12)
CHILD SUPPORT TECHNICIAN (ENFORCEMENT TECHNICIAN) (4850-12)

Highly Competitive Employee Benefits and Generous Paid Time Off

11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave. Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option. Highly Competitive and Comprehensive Benefits Package:
Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More!

Final date to receive applications:
July 23, 2026

WORK LOCATION Hamilton County Job & Family Services 1701 Patricia McCullom Way, Cincinnati, OH 45237

WORK HOURS:

Full Time - 80 hours biweekly (Potential for Hybrid Remote Work Schedule)

HOURLY SALARY: $21.22 hourly

NOTE:

Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document :"Offenses that May Disqualify Candidates for Employment." Convictions from this list may disqualify a candidate for employment with HCJFS.

REQUIREMENTS (EDUCATION, EXPERIENCE, LICENSURE, CERTIFICATION):

* Associate degree or equivalent of an associate degree (94 credit hours);

* OR two (2) years Job & Family Services experience.

* OR four (4) years' experience in customer service or collections work; or equivalent.

JOB DUTIES (SUMMARY):

* Interviews obligees and obligors at the CSEA as necessary for determination of services needed; explains to obligees and obligors their rights and responsibilities, the responsibilities of the CSEA, and provides written notice of same when required by ODJFS; using the Support Enforcement Tracking System (SETS), completes documentation with respect to all aspects of processing a case, i.e., case narratives (automated or manual), referrals to other units or agencies, historical case profiles, etc.;

verifies obligee and obligor demographic data; maintains production standards for case processing and interviewing; sets up new cases; researches and reviews case information to process referrals, defaults, client complaints, etc., using all automated and manual resources available; issues investigative reports, findings and recommendations to the court: recommends contempt citations; prepares paperwork for court orders, entries, affidavits, petitions, etc.; verifies balances via audits and distributions;

updates financial balances based on court findings and administrative reviews; receives and posts payments; monitors and adjusts financial accounts to ensure proper disbursement of payments; negotiates/mediates with obligees and obligors on amounts to be paid on arrearages; computes current support using the mandated State Child Support Guidelines; receives and responds to telephone calls and correspondence; works in conjunction with the Family and Adult Assistance

* Division when CSEA cases have a record of public assistance; works in conjunction with the Children's Services division for cases involving IV-E custody; works in conjunction with other states to initiate and respond to interstate actions in order to comply with the Uniform Interstate Family Support Act (UIFSA); schedules/reschedules clients for appointments; compiles with confidentiality law and regulation; demonstrates courteous and professional behavior to clients and co-workers.

* Compiles and submits to line supervisors all statistical and activity reports as scheduled; reviews and updates Child Support Enforcement Manual as needed; computes arrearages owed to the Ohio Department of Human Services; completes random moment sample RMS data for submission to RMS coordinator.

* Appears at state hearings and court hearings; attends staff meetings to discuss regulations and any revisions in procedures; attends conferences, training sessions and workshops to give or receive information pertaining to CSEA operations.

* Performs other related duties as assigned

KNOWLEDGE,…