Shelter Case Manager

Job Details

Location:

Reading Road - Cincinnati, OH 45237

Position Type:
Full Time

Education Level: 4 Year Degree

Salary Range: $24.00 - $28.00 Hourly

Case Manager – Residential Family Shelter | Licensed Social Worker (LSW) Required

• Conduct biopsychosocial and housing assessments using a trauma-informed, culturally responsive lens.
• Partner with families to build individualized service plans with clear goals around housing, income, health, education, and family well‑being.
• Identify immediate safety needs and coordinate supports from day one.
• Champion Housing First strategies to shorten shelter stays and get families into safe, stable, affordable housing—fast.
• Partner with our Housing Specialist on landlord outreach, unit searches, applications, inspections, and move‑in coordination.
• Manage and coordinate client financial assistance (deposits, utilities, rental arrears, prevention/rapid rehousing) per program guidelines.
• Navigate shelter‑funded program requirements (ESG, HQS, HUD documentation).
• Connect families to vital benefits: TANF/OWF, SNAP, Medicaid, Child Care, PRC, and workforce supports.
• Advocate fiercely for families within public systems and ensure all eligibility and documentation standards are met.
• Link families to behavioral health, primary care, DV/SA services, early childhood education, legal aid, transportation, and beyond.
• Remain aware of local resource landscape and actively seek new partnerships that benefit families.
• Collaborate with our Family Services Department and Parent & Child Coordinator to wrap support around every family member, especially children.
• Apply the core principles of trauma‑informed care: safety, trustworthiness, choice, collaboration, and empowerment.
• Utilize motivational interviewing, de‑escalation, critical time intervention (CTI), and strengths‑based engagement.
• Honor boundaries, protect confidentiality, and champion client rights—always.
• Meet with each family for a minimum 30‑minute 1:1 weekly.
• Provide post‑shelter aftercare to families who have exited the program.
• Maintain accurate, timely documentation in HMIS and agency EHR per HUD, JFS, and agency standards.
• Contribute to continuous quality improvement through outcome tracking and peer file reviews.
• Show up in multidisciplinary team meetings, case conferencing, and coordinated entry processes.
• Support shelter operations, safety protocols, and critical incident response.
• Participate in rotating on‑call/after‑hours coverage as assigned.
• Volunteer coordination during agency events.

• Active Licensed Social Worker (LSW) in good standing in the State of Ohio.
• BSW or related field required.
• 2+ years of case management experience with families, children, or youth in shelter, housing, or community‑based settings.
• Demonstrated experience with publicly and privately funded homelessness programs.
• Solid knowledge of JFS systems (TANF/OWF, SNAP, Medicaid, childcare, workforce).
• Formal training and hands‑on application of trauma‑informed care.
• Proficiency in HMIS, documentation standards, and Microsoft Office or Google Workspace.
• Valid driver's license, reliable transportation, and ability to travel locally between sites and partner agencies.

• Bilingual/multilingual (Spanish especially welcomed) and/or experience with diverse cultural communities.
• Knowledge of Coordinated Entry, VI‑SPDAT, and local Continuum of Care processes.
• Familiarity with fair housing law, VAWA protections, and landlord‑tenant basics.
• Experience with motivational interviewing, de‑escalation, and evidence‑based parenting curricula.
• Benefits advocacy and employment navigation experience (WIOA, workforce boards).

• $24.00 – $28.00/hour.
• Medical, Dental & Vision Insurance.
• Competitive & commensurate with experience retirement plan.
• Generous Paid Time Off & Holidays.
• Licensure Supervision & CEU Support.
• Team that has your back.

Bethany House Services is proud to be an Equal Opportunity Employer.

We celebrate diversity and are deeply committed to building an inclusive environment for all employees and the families we serve. Every applicant will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.

We especially encourage applicants from communities that have been historically underrepresented in social services to apply.

If you're a licensed social worker who is passionate about housing justice, family stability, and trauma‑informed practice, we want to hear from you. Families in our community are counting on someone just like you. That person could be you.