Shelter Case Manager

Case Manager – Residential Family Shelter | Licensed Social Worker (LSW) Required Bethany House Services | Making Home Possible"You don't just want a job. You want work that matters. Work that changes lives — including your own."THIS IS YOUR CALLING — AND WE'VE BEEN LOOKING FOR YOU.At Bethany House Services, we believe every family deserves a safe place to land and a clear path forward.

We're on a mission to end family homelessness — one household at a time — and we need a passionate, skilled, and licensed Case Manager to help us do it.

If you're a Licensed Social Worker (LSW) who leads with empathy, thinks strategically, and gets genuinely energized by connecting families with the resources they need to rebuild their lives — keep reading, because this role was built for you.

WHAT YOU'LL DOThis isn't a sit-behind-the-desk kind of role. You'll be in the mix — meeting families where they are, unlocking doors (sometimes literally), and building the kind of trust that creates real, lasting change.

As a Case Manager on our residential shelter team, you'll carry a caseload of 15–20 families and serve as their anchor point through one of the most challenging seasons of their lives. Here's a snapshot of the meaningful work you'll take on every day:

Intake, Assessment & Planning Conduct biopsychosocial and housing assessments using a trauma-informed, culturally responsive lens Partner with families to build individualized service plans with clear goals around housing, income, health, education, and family well-being

Identify immediate safety needs and coordinate supports from day one Housing Navigation & Stabilization Champion Housing First strategies to shorten shelter stays and get families into safe, stable, affordable housing — fast Partner with our Housing Specialist on landlord outreach, unit searches, applications, inspections, and move-in coordination

Manage and coordinate client financial assistance (deposits, utilities, rental arrears, prevention/rapid rehousing) per program guidelines

Systems Navigation Navigate shelter-funded program requirements (ESG, HQS, HUD documentation — you know the alphabet)
Connect families to vital benefits: TANF/OWF, SNAP, Medicaid, Child Care, PRC, and workforce supports

Advocate fiercely for families within public systems and ensure all eligibility and documentation standards are met Service Coordination & Community Connection Link families to behavioral health, primary care, DV/SA services, early childhood education, legal aid, transportation, and beyond

Stay plugged into the local resource landscape — and actively seek out new partnerships that benefit the families you serve

Collaborate with our Family Services Department and Parent & Child Coordinator to wrap support around every family member, especially children

Trauma-Informed, Family-Centered Practice Apply the core principles of trauma-informed care in every interaction: safety, trustworthiness, choice, collaboration, and empowerment

Utilize motivational interviewing, de-escalation, critical time intervention (CTI), and strengths-based engagement

Honor boundaries, protect confidentiality, and champion client rights — always

Case Management & Documentation Meet with each family for a minimum 30-minute 1:1 weekly — because consistency builds trust

Provide post-shelter aftercare to families who have exited the program

Maintain accurate, timely documentation in HMIS and agency EHR per HUD, JFS, and agency standards

Contribute to continuous quality improvement through outcome tracking and peer file reviews

Shelter Collaboration & Team Engagement Show up — and show out — in multidisciplinary team meetings, case conferencing, and coordinated entry processes

Support shelter operations, safety protocols, and critical incident response

Participate in rotating on-call/after-hours coverage as assigned

Volunteer coordination during agency events — because great teams do it all together WHAT YOU BRING TO THE TABLE

Required:

Active Licensed Social Worker (LSW) in good standing in the State of Ohio (non-negotiable!)BSW or related field required;2+ years of case management experience with families, children, or youth in shelter, housing,…