Resident Aide

Resident Aide

Hot Job

Barron Center - Cincinnati, OH 45203

Salary Range $19.00 - $19.00 Hourly Education Level High School Travel Percentage None Category Customer Service

Pay:
From $19.00 per hour

Job description:

Resident Aide

Shelterhouse | Greater Cincinnati Area

Make an Impact Every Day

At Shelterhouse, we believe everyone deserves safety, dignity, and support. We are a community of residents, staff, and volunteers working together to provide essential services for men and women experiencing homelessness in Greater Cincinnati.

We are seeking a Resident Aide who is compassionate, dependable, and ready to make a difference in the lives of others. In this role, you will help create a safe, respectful, and supportive environment for residents during their shelter stay.

What You'll Do

• Welcome new residents and provide orientation to shelter services, expectations, and available resources.
• Support residents with day-to-day needs by providing information, basic assistance, and access to supplies/services.
• Build positive relationships with residents while encouraging personal responsibility and participation in assigned chores and shelter groups.
• Accurately document resident interactions, incidents, and services in VESTA and other required systems.
• Monitor the shelter environment to help ensure safety, cleanliness, and adherence to community guidelines.
• Respond calmly and professionally in crisis or emergency situations.
• Partner with coworkers and leadership to provide quality resident care and support overall shelter operations.
• Complete additional duties as assigned by leadership.

What We're Looking For Required Qualifications

• High school diploma or GED.
• Availability to work 2nd (3:30 pm to 11:30 pm) or 3rd Shift. (11:30 pm to 7:30 am)
• Strong attendance and reliability.
• Ability to pass a criminal background check.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Preferred Qualifications

• Training, education, or experience in Human Services, Social Services, Behavioral Health, or a related field.
• Experience working with individuals experiencing homelessness, mental health challenges, substance use disorders, or other vulnerable populations.
• Experience in residential, shelter, healthcare, or community-based environments.

Skills for Success

• Compassion and empathy balanced with healthy boundaries.
• Strong communication and conflict-resolution skills.
• Ability to stay calm under pressure and make sound decisions.
• Team-oriented mindset with a positive attitude.
• Organized and detail-focused documentation skills.
• Comfortable using computers and Microsoft Office; experience with VESTA is a plus.
• Ability to motivate, encourage, and support individuals from diverse backgrounds.

Why Join Shelterhouse?

• Meaningful work that changes lives.
• Collaborative and mission-driven team culture.
• Opportunity to grow your experience in human services and community care.
• A chance to serve the Greater Cincinnati community every day.

Apply Today

If you're looking for a career where your compassion, presence, and reliability truly matter, we encourage you to apply for the Resident Aide opportunity with Shelterhouse.

Job Type: Full-time

People with a criminal record are encouraged to apply

Qualifications & Requirements
• High School Diploma or GED required
• 1+ year of customer service or related experience required
• Experience working with homeless, behavioral health, addiction recovery, or human services populations preferred
• CPR, First Aid, and NARCAN training preferred or willingness to obtain
• Must be able to work weekends and holidays as scheduled

Skills & Abilities
• Strong communication and interpersonal skills
• Ability to de-escalate conflict and respond appropriately during crisis situations
• Ability to maintain professionalism and emotional control in difficult situations
• Strong attention to detail and situational awareness
• Ability to work effectively in a high-energy and fast-paced environment
• Knowledge or experience working with homeless, mentally ill, or substance-abusing populations preferred
• Ability to maintain accurate documentation and follow shelter policies consistently

Physical Requirements (% of time spent performing requirements)
• Frequent walking and movement throughout shelter facilities (approximately 90% of shift)
• Occasional sitting and documentation tasks – 10%
• Ability to lift and carry up to 30 pounds
• Ability to respond quickly to emergencies or crisis situations as needed
• Ability to work weekends, evenings, holidays, and overnight shifts as scheduled
• Must be available to work 40 hours per week onsite