Daytime Hotline Advocate

FUNCTION:

Provides crisis intervention and support, advocacy, information, and referral to survivorsofsexualassault,domestic violence,dating violence,and stalking.

This includes telephone, written,andcrisis intervention. Works consistently within the mission, vision, and values of the Agency.

Reports to Daytime Hotline Supervisor, serves survivors,collaboratesandcoordinateswithcommunityagencies,organizationstoprovideappropriate resource/referral sources.

Demonstrated experience inand passion for delivering effective services to diverse populations/audience and experience in gender-based violence field. Excellent organizational and interpersonal skills. Ability to work independently and with others as a team member and a strong representative of the agency’s brand.

Computer literacy (MS Office, databases, email, etc.)required.

Providesdirectcrisisinterventionservicestosurvivorsofsexualassault,domestic violence,dating violence, and stalking.

• Providestelephoneandone-on-onecrisisinterventionservices. Provides dispatching services forhospitaland DVERT calls. Connects survivor to court advocates if accompaniment is needed, and support group facilitation.
• Assistsclientwithsafetyplanning, considering lethality risks,andprovidesinformationandreferralswitheachclientasappropriate.
• Ensures that all survivors of abuse are served regardless of their status, aspursuanttoagency policy.
• Facilitates accompaniment to proceedings/appointments/meetings as needed to provide information, advocacy, support, and safety.
• Facilitate educational and/orsupportgroupsforclients,as assigned.
• Providesprogramservicesthatare:
• Clientfocusedon supportingandmeetingclient/community needs.
• Excellentinqualityandempoweringtotheclients.
• Advocatesforsurvivorsbasedonsurvivor-definedgoalsandwiththe consentofthesurvivor.

• Maintainshighlyaccuraterecords/reporting systems/statisticsandsubmitsontime(e.g., documentation for WHW, for funders, for partner agencies).
• Participatesintheongoingprocessofevaluationandrevisingpolicies,procedures,andformsasappropriate.
• Maintains fileinformationthatisusableandaccessibletocolleagues.

• Establishesandmaintainseffectiveandprofessionalworkingrelationshipswithcoworks, volunteers, interns, donors, and board members.
• Participateinanyadditionaltraininganddevelopmentopportunitiesprovidedbythe Agency.
• Provide straining,support,andevaluationofvolunteerandinternsassignedtothisposition, including verification of observation logs, as requested by supervisor.
• participateactivelyin
  
  Agencymeetingsandfunctions.

• Developsandmaintainseffective,professional,andcollaborativerelationshipswithothersinthecommunity.
• Collaborateswithother Agencystafftoensuretheprovisionofcrisisintervention,support and advocacy is coordinated with other community systems.
• Exercisesdiscretionwhenrepresentingthe Agencyandmaintainconfidentialityininteractions within community as appropriate.
• Consistentlyadvancesthe Agencyandpromotespositivepublicrelations.
• Affirms the value of diversity and inclusion, and is respectful to all survivors (e.g., gender identity, class, race, ethnicity, ability, religion/spirituality, cultural identity, immigrant or refugee status, and sexual orientation).

To facilitate Agency effectiveness, may be expected to take on other duties assigned.

Availabilityoftransportation.

Full-time/ Monday Thru Friday 8:30am-5:00pm

In Office, 615 Elsinore Place

Hourly, $18.50+

Asstatedinthecurrent Human Resources Policies

Maybeinvolvedinconfidentialpersonnel,andinteragencyissues. Responsible for client confidentiality.

Women Helping Womencomplieswithapplicablelawsrequiringreasonableaccommodationsfor  individuals with disabilities.

WHW isan equal opportunity employer.