Case Manager

Job Details

Job Location:

Cincinnati, OH 45202 Position Type:
Full Time Education Level: 4 Year Degree Salary Range: $45,000.00 - $50,000.00 Salary/year Travel Percentage:
Up to 25% Job Shift: Day Job Category:
Nonprofit - Social Services YWCA Greater Cincinnati is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. This position plays a key role in supporting this mission through consistent and compassionate engagement.

• Develops and implements an individual case plan with each resident assigned by the Residential Manager and completes all HUD paperwork in accordance to HUD regulations.
• Ensures the provision of up-to-date and viable information, options and referral to housing program participants relative to legal, medical, counseling, housing, educational and employment opportunities.
• Ensures provision of information relative to domestic violence and safety planning for each resident assigned by the Housing Manager.
• Works closely with Landlords to promote supportive housing
• Maintains appropriate client data and documentation in accordance with YWCA policies and procedures.
• In consultation with Housing Manager handles medical and psychiatric emergencies.
• Participates and presents case management updates relative to client progress/status at scheduled case review meetings.
• Periodically provides transportation for clientele to outside appointments relative to housing, legal or medical needs.
• In consultation with the Housing Manager, intervenes when conflict occurs between program participants and/or mediate conflict between program participants and landlords.
• Coordinates exit planning and provides aftercare services to former program participants up to 6 mos post-exit.

• Facilitates the intake of new residents into program.
• Answers the business line.
• Dispenses bus tokens.
• Works with and provides on-the-job training to volunteers and student placements as assigned.

• Communicates any facility/security problems to the Housing Manager.
• Assists Housing Manager with collection of statistical/programmatic information.
• Meets regularly with Housing Manager
• Attends mandatory staff meetings, in-services and trainings
• Other duties as assigned by the Housing Manager.

• Responds to routine emails, phone calls, etc.
• Makes copies, prints documents, etc.
• Files Paperwork

• Bachelor’s degree in Human Services related field or the equivalent combination of education and experience.
• Experience in human services, women’s advocacy, trauma informed care and crisis intervention.

• LSW preferred

• Political and social sensitivity
• Competence in case management planning and assessment and systems advocacy
• Ability to multi-task and work independently
• Excellent written and verbal communication skills
• Understanding of the dynamics of domestic violence and the need for flexibility, mature judgement and confidence.
• Ability to work with individuals across the spectrum of gender, race, religion, ethnicity, national origin, sexual orientation and socioeconomic background.
• Ability to maintain confidentiality particularly as it relates to staff interaction, client files, Protect Hotline and staff supervision.
• Ability to reflect the YWCA mission to empower women and eliminate racism in work performance
• Knowledge of HUD housing programs a plus.

• 37.5 hours a week
• Day Shift

• Personal computer, copier, fax/scanner, phone, and other typical office equipment

• As required with respect to job responsibilities and business needs.

• Frequently required to sit at a desk/workstation for long periods of time
• Ability to work at a computer terminal for extended periods of time
• Digital dexterity and hand/eye coordination in operation of office equipment
• Light lifting and carrying of supplies, files, etc.
• Ability to speak to and hear employees/clients via phone or in person
• Body motor skills sufficient to enable incumbent to move around the office environment
• Ability to analyze sourcing data, benefits and other reports and make recommendations
• Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret

• Interacts with Housing Manager, staff, volunteers, student placements, clients and representatives from…