IT Engineer II

Job Profile Summary

The Engineer's role is to actively participate in designing and executing technology solutions. They work on configuring, coding, and developing components while troubleshooting issues. Junior Engineers document their work and provide support as part of a collaborative team effort.

• Small project leadership, single project focused.
• Developing and implementing technology/software solutions, conducting system analysis, and collaborating with cross‑functional teams.
• Design and Development:
  Contribute to the design and development of engineering solutions, products, or systems under supervision.
• Testing and Prototyping:
  Conduct tests, experiments, and prototype development to validate engineering concepts and designs.
• Collaboration:
  
  Collaborate with cross‑functional teams, communicate project status, and assist in project planning and scheduling.
• Engineer, design, configure, deploy and troubleshoot technologies.
• Research, document, and implement solutions.
• Monitor performance, correct mistakes, identify areas for improvement, and general debugging.
• Develop and maintain end‑user documentation, manuals, guidelines, and run books.
• Liaise with vendors for prompt rectification of any problems or emergencies.
• Provide estimates on work effort.
• Address incidents and provide ongoing support.

• BS/BA in IT, Computer Science, Engineering, Management, or other related area, or equivalent experience.
• 3+ years' experience with one or more technologies.
• Operates with limited supervision.
• Proficiency in cloud, network, and software methodologies, strong analytical skills.
• Hands‑on experience troubleshooting issues.
• Strong analytical and problem‑solving skills.
• Strong interpersonal skills.
• Strong written and oral communication skills.
• Customer‑focused mindset.
• Attention to detail.
• Able to learn, understand and apply new technologies.

Physical Requirements and Working Conditions Disclaimer:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company‑owned vehicle, are considered safety‑sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug‑free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law.

Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://(Use the "Apply for this Job" box below)..