ServiceNow Platform Engineer

Job Summary

Our corporate activities are growing rapidly, and we are currently seeking a full-time, office based Service Now Developer to join our Information Technology team.

We are seeking a highly skilled and motivated individual to join our team as a Service Now Developer. In this role, you will be responsible for developing, configuring, and maintaining solutions within the Service Now platform to meet business needs. Additionally, you will play a key role in analyzing business requirements, designing solutions, and providing support to ensure the effective utilization of the platform.

• Design, develop, and implement solutions within the Service Now platform.
• Customize Service Now applications to meet business requirements.
• Develop and maintain integrations with other systems and applications.
• Write clean, efficient, and maintainable code following best practices.

• Work closely with business users to understand their needs and pain points.
• Collaborate with stakeholders to gather and analyze business requirements.
• Translate business requirements into technical specifications and solution designs.
• Identify opportunities to improve processes and streamline workflows using Service Now.
• Conduct impact analysis and risk assessment for proposed changes.

• Provide ongoing support and maintenance for the Service Now platform.
• Troubleshoot issues, investigate root causes, and implement solutions.
• Monitor platform performance and ensure high availability and reliability.
• Collaborate with cross-functional teams to resolve technical issues and implement enhancements.

• Bachelor's degree or higher in Computer Science.
• Preferred experience in one or more of the following:
  JavaScript, REST APIs, C#, Service Now, git, Azure Dev Ops.
• Proven experience as a Service Now Developer, Systems Analyst.
• Strong proficiency in Service Now platform development, including Scripting, Workflows, UI Policies, and Integrations.
• Experience with Service Now modules such as Incident Management, Change Management, and CMDB.
• Solid understanding of ITIL processes and best practices.
• Excellent analytical and problem-solving skills.
• Excellent computer skills.
• Strong communication and interpersonal skills, with the ability to interact with stakeholders at all levels.
• Ability to work independently and collaboratively in a fast-paced environment.
• Service Now certification(s) preferred.

If you are passionate about leveraging technology to drive business value and have a strong desire to make a difference, we encourage you to apply for this exciting opportunity to join our team as a Service Now Developer.

• Cincinnati Campus Overview
• Flexible work environment
• Competitive PTO packages, starting at 20+ days
• Competitive compensation and benefits package
• Company-sponsored employee appreciation events
• Employee health and wellness initiatives
• Community involvement with local nonprofit organizations
• Discounts on local sports games, fitness gyms and attractions
• Modern, ecofriendly campus with an on-site fitness center
• Structured career paths with opportunities for professional growth
• Discounted tuition for UC online programs