Shipping Coordinator

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Full-Time Assistant Cincinnati, OH, US

5 days ago Requisition

Prepares and processes inventory receipts and customer shipments in accordance with company procedures, customer routing guides, and carrier requirements.

• Request on‑time routing for multiple customers based on routing guides and individual customer websites (Vendor Central, Retail Link, Macys Net etc.)
• Create daily BOL and shipping documents specific to customers
• Respond to internal/external customers and carriers regarding carrier or container delays, missed pickups, or delivery issues
• Review and interpret route guides for changes to requirements to avoid chargebacks—including customer contact for clarification and negotiation of terms, and execute route guide requirements
• Schedule daily TL and LTL carrier pickups for all outbound shipments
• Check in drivers at the window based on type of delivery or pickup requirements
• Assign carriers and containers to specific loading doors
• Print and distribute BOLs
• Monitor and follow up by hour carriers that are late and update or reschedule appointment time
• Email customer information to designated locations as required
• Close BOLs to generate invoicing and ASNs
• Manually enter shipping information and send ASNs for customers where Totes has not developed EDI capabilities using web‑based interface (SPS Commerce)
• Create daily outbound shipping schedule
• Track shipments for key customers or internal requests
• Support processing of PODs, claims, and chargebacks
• Handle export shipping paperwork for international orders
• Punch and verify containers for inbound receiving
• Maintain spreadsheet for arrivals and departures of inbound containers
• Create necessary receiving paperwork prior to arrival of inbound containers
• Cross train for logistics department proficiency; cross‑functional assignments in DC operations areas for coverage during peak and non‑peak seasons
• Other duties as needed and assigned

• High school diploma or GED preferred.

• Prior warehouse experience a plus.
• Retail LTL and TL transportation experience with receiving and shipping
• Experience with customer route requesting such as Retail Link/Vendor Central/Transplace
• Ability to multi‑task and quickly learn the shipping and receiving processes for multiple customers and vendors
• Customer service oriented
• Excellent written and verbal communication skills, organizational and time management skills
• WMS/experienced; PKMS preferred
• Microsoft Outlook, Excel and Word proficiency
• Detail‑oriented; ability to prioritize and work under pressure

• Lift and carry 35 pounds; average lifting is less than 10 pounds
• Reach above shoulder level and bend down to floor level
• Sit at workstation for 8–10 hours per day.

Monday–Friday 6 am–2:30 pm plus overtime as needed