Delivery Operations Coordinator, Wheels

Overview

Delivery Operations Coordinator, Meals on Wheels — Cincinnati, OH

Job  | # of Openings: 2

Position: Delivery Operations Coordinator, Meals on Wheels

Location: Cincinnati, OH

The primary purpose of this position is to support the Meals on Wheels home delivered meals program by coordinating the inventory, sorting, packing and delivery of home delivered meals for MOW clients.

• Medical, Dental, and Vision Insurance Plans
• Generous PTO
• Health Savings Account
• Short-Term and Long-Term Disability
• 403B
• Discounted Meals
• Internal Promotions
• Pay Activ
• Tickets at Work
• Life Insurance
• Tuition Reimbursement
• Employee Referral Program

• Possess a valid driver’s license and appropriate insurance coverage; good driving record required.
• Ability to read, follow a schedule, read maps, and use GPS.
• Moves equipment and supplies weighing up to 50 lbs on a regular basis.
• May be required to use stairs to deliver meals to clients living on upper floors of buildings with no access to an elevator.
• Excellent customer service and communications skills, both written and verbal, required; ability to handle a heavy call volume in a professional and efficient manner;
  English language proficiency.
• Able and willing to work independently with flexibility and integrity, as well as effectively with team members, clients, volunteers, and the public in a fast-paced environment.
• Must be fully up-to-date with required vaccinations.

• Sort and pack home delivered meals according to the assigned schedule, ensuring client requests are accurately accounted for with on-hand meal inventory.
• Assist with the preparation of shelf-stable meal boxes for client deliveries.
• Review the delivery schedule and assigned route each day, verify meal counts, and maintain appropriate temperatures.
• Assist volunteer drivers upon arrival with loading delivery pickups into their vehicles.
• Collect route sheets and equipment from volunteer drivers and prepare for following delivery day.
• Deliver meals in a company vehicle when routes are not covered by volunteers, following safety regulations and ensuring correct food type and quantity for each client.
• Act as a public-facing representative of the Meals on Wheels program; greet clients warmly and observe wellbeing, reporting concerns to the Director.
• Maintain and submit accurate written documentation for each client meal (delivery time, signature, delivered/undelivered).
• Maintain the company vehicle in good working condition, including fuel, oil, and mileage logs.
• Conduct pre-trip inspections and report any needed repairs or hazardous conditions.
• Keep up-to-date records and timely submissions of time/mileage, route sheets, leave requests, and incident reports.
• Return all equipment/tools to the office at the end of each shift.

EEO Statement: Episcopal Retirement Services is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran status, sexual orientation, gender identity or gender expression.

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