Warehouse Operations Supervisor - Value Added Services; VAS

• Employee Type FT Exempt
• Manage Others Yes

Links Unlimited®, Inc. is one of Cincinnati’s largest private companies and a leader in the corporate incentives industry. We offer a full range of services to our corporate customers with a focus on product procurement, decoration management, product warehousing, and order fulfillment.

We’re seeking a Warehouse Operations Supervisor – Value Added Services (VAS) to support our growing team. The Warehouse Operations Supervisor – Value Added Services (VAS) is responsible for leading and developing warehouse operations focused on value-added services, inventory recovery, returns processing, rework, and customer-specific operational solutions. This role drives operational execution through proactive leadership, labor optimization, process control, and continuous improvement within a fast-paced warehouse and 3PL environment.

The ideal candidate is a strong operational leader who can create structure, accountability, and scalable processes while developing teams that consistently perform at a high level.

We believe that our employees are essential to our ongoing success, and we are pursuing an individual who is passionate about one’s work and a determined team player. Our workforce is energetic, talented, and poised for growth in this exciting market.

The VAS Supervisor is expected to lead through visibility, accountability, operational control, and team development — not reactive firefighting.

This role requires:

• Proactive floor leadership
• Labor balancing and workflow coordination
• Coaching and developing team members
• Operational problem solving
• Consistent accountability
• Real-time communication and escalation

Success in this role is measured by the ability to create:

• Operational stability

The ideal supervisor helps build teams and systems that perform consistently without disorder to standardize results.

• Lead daily warehouse value-added operations including:
  Picking and packing;
  Kitting, relabeling, and rework;
  Product inspections and quality checks; RMA and returns processing;
  Inventory disposition and quarantine recovery
• Manage labor, workflow priorities, and production schedules.
• Coach and develop warehouse associates while enforcing accountability and performance standards.
• Monitor productivity, labor efficiency, quality, and operational KPIs.
• Research and resolve inventory issues, returns exceptions, and operational problems.
• Communicate with customers and internal departments regarding priorities, issues, and project status.
• Identify process improvements to improve efficiency, quality, and scalability.
• Support inventory accuracy, operational reporting, and cost control initiatives.

• Labor productivity and efficiency
• Order and inventory accuracy
• On-time completion
• Quality and rework performance
• Operational stability
• Team accountability and development
• Safety and compliance

• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

• 3+ years of warehouse, fulfillment, manufacturing, or 3PL supervisory experience preferred.
• Experience with value-added services, returns, or rework operations preferred.
• Experience with WMS/ERP systems and operational reporting preferred.
• Forklift experience or certification preferred.

• Warehouse and distribution center environment
• Fast-paced operational setting with changing priorities
• Frequent standing, walking, lifting, and floor supervision