Assistant General Manager

Overview

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team to develop the best sales specialists and drive sales targets, financials, and store merchandising. You’ll create an outstanding in-store experience that makes customers feel good about our brand and solutions—and help them choose our wireless products and services.

We believe in #Performance, #Collaboration, #Integrity, #Innovation, and #Celebration.

On a typical day, you will take care of guests and ensure coworkers have what they need. You will lead by example on the sales floor, coach one-on-one, and motivate the team to reach the next level of performance. You will also handle daily operational tasks and lead your team when the General Manager is away.

• Leading your team by resolving customer issues and assisting with customer transactions.
• Taking direction from the store leader on day-to-day operations.
• Setting and sharing daily/weekly/monthly goals with the sales team.
• Providing training and mentoring to deliver an outstanding customer experience by managing customer flow and store traffic.
• Identifying selling skill gaps and building development plans to help the team meet and exceed sales metrics and quota assignments.
• Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, ensuring compliance, and coordinating with Facilities/Network/IT to maintain store uptime.
• Monitoring inventory, restocking shelves, maintaining device security, and keeping the store clean.
• Leading store merchandising and planogram compliance per company standards.
• Completing store opening and closing activities.
• Collaboratively working to attain store targets daily/weekly/monthly.

You thrive in a sales environment and enjoy developing and motivating a team. You set high goals and know how to drive others to achieve them. You are open to new ideas, relate well to diverse people, and stay attuned to the needs of others to help them perform at their best.

• Background in customer service within retail, restaurant, or wireless industry preferred
• 1–2 years of experience in a Customer Service or leadership role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Ability to balance multiple priorities in a multifaceted environment
• Experience setting goals, evaluating performance, and developing a high-performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States

• Ability to lift ten pounds
• Ability to stand for long periods of time

All Assistant General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 2 weeks of their official start date. This class may include overnight travel at the company's expense. All Dual General Managers are required to attend and successfully complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU.

Various online and computer-based training will be required throughout employment.

You will be required to take a pre-hire assessment. It takes 20 minutes or less to complete. If selected to move forward, a recruiter or hiring manager will contact you with more information about the role and next steps.

We’re proud to be an equal opportunity employer and celebrate our employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

We are proud that our Assistant General Managers make a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $13.00 plus uncapped commission.