Spa Club Front of House Manager

Are you a dynamic and motivated leader with a passion for wellness and exceptional hospitality? We’re looking for a Spa & Club Front of House Manager to oversee our clients front-of-house operations, ensuring a seamless and welcoming experience for their guests. If you thrive in a fast-paced environment and are dedicated to delivering outstanding customer service, we’d love to hear from you!

The Role:

• Duty Management:
  Oversee daily operations during assigned shifts, ensuring smooth and efficient operation
• Team Leadership:
  Conduct regular team meetings to facilitate communication, foster new ideas, and monitor team performance. Promote achievements and identify areas for improvement
• Customer Service:
  Ensure prompt and accurate handling of customer enquiries and bookings. Address and resolve customer complaints effectively
• VIP & Group Management:
  Take control of all VIP, journalists and press arrivals, ensuring a seamless experience
• Interdepartmental
  
  Collaboration:
  
  Build and maintain strong relationships with other departments to enhance overall service delivery
• Performance Appraisals:
  Collaborate with the Spa Manager to conduct meaningful bi-annual appraisals for all team members
• Staff Management:
  Oversee staff absence, holidays, and sickness. Manage the team rota and approve shifts for timely payroll processing. Ensure part-time staff needs are met
• F...