Receptionist - Part Time TRONC

Receptionist – Wild Thyme & Honey, Cotswolds

Are you warm, organised, and passionate about delivering exceptional guest experiences?

At Wild Thyme & Honey
, a boutique countryside retreat nestled in the heart of the Cotswolds, we’re searching for a polished and welcoming Receptionist to be the first friendly face our guests encounter.

From our stylish, nature‑inspired interiors to our tranquil riverside setting beside Ampney Brook, we’re a haven where guests escape for comfort, calm, and modern luxury — and you’ll play a vital role in making their stay unforgettable.

We’re proud to be recognised as one of the best boutique hotels in the Cotswolds
, blending 16th‑century heritage with contemporary elegance and exceptional hospitality.

We believe in rewarding great people. Here’s what you’ll enjoy:

• Stream Access – Track, manage, and access your earnings instantly.
• 50% Off Food & Soft Drinks – Across all our brands.
• Free meals when on shift – available whenever you have your break
• Wellbeing Support – Mental health, legal guidance, and financial advice.
• Retail Discounts – Enjoy savings from top brands.
• Apprenticeship Programmes – Tailored to your career goals.
• Hotel Discounts – Reduced rates at our award-winning properties.
• Enrichment Days & Team Events – Because fun matters too.
• Long Service Rewards – such as extra holidays and access to private healthcare.
• Event Space Savings – 50% off private hire bookings.

You’ll be the warm, polished presence that sets the tone for a luxury countryside stay.

• A genuine welcome – You enjoy making people feel immediately at ease.
• Excellent communication – Friendly, professional, and confident both in person and over the phone.
• Organisation & attention to detail – You keep bookings, check‑ins, and guest notes running beautifully smoothly.
• Experience in hospitality or guest‑facing roles – Preferably within a hotel or boutique environment.
• Composure under pressure – Calm, capable, and solutions‑focused.
• A guest‑first mindset – You’re passionate about delivering five‑star service in a relaxed, elegant setting.

As Receptionist at Wild Thyme & Honey, you’ll support the full guest journey:

• Welcome guests with warmth – Delivering seamless check-ins and memorable first impressions.
• Manage enquiries & reservations – Offering local knowledge, room expertise, and helpful recommendations.
• Oversee guest arrivals & departures – Ensuring each stay begins and ends smoothly.
• Handle administration – Booking updates, emails, payments, and guest requests.
• Liaise with housekeeping & The Crown restaurant – Ensuring rooms, tables, and amenities are guest‑ready.
• Promote the Wild Thyme & Honey experience – From riverside dining domes to local walks and boutique stays.
• Resolve issues with professionalism – Turning challenges into positive experiences.

If you’re passionate about warm hospitality, polished service, and the charm of the Cotswolds, we’d love to welcome you to the Wild Thyme & Honey team — where every day brings beauty, character, and connection.