Office Professional; Accordia Citronelle

Primary Job Functions

• Greets consumers in a professional and welcoming manner.
• Ensures consumers sign in via the paper signature log upon his/her arrival at the clinic.
• Verifies appointments in scheduling system or manual method and promptly notify the appropriate clinician of the consumer’s arrival.
• Directs consumers to appropriate waiting area. Periodically monitors the waiting area to ensure consumers are called to his/her appointment.

• Completes admission process for new consumers.
• Directs consumer to complete the general intake forms and obtain appropriate insurance information.
• Accurately populates all fields as related to the admission process in the EHR system.
• Ensures that patient insurance information is correctly in the EHR system.
• Researches self-pay patients in insurance eligibility websites (Waystar, Palmetto, BCBS, etc).

• Collects consumer 'out-of-pocket' costs (i.e., co-pays, deductibles, and co-insurance) and prepares receipts.
• Prepares and makes deposits, if needed.

• Assists consumers with completion of the Financial Assistance application/Sliding Fee Discount Program application, as needed.
• Communicates with consumers regarding proof of income requirements.

• Schedules return appointments for consumers accurately and gives consumer an appointment card with the next scheduled appointment and initials.
• Reschedules and cancels appointments as necessary and communicates these changes to consumers.
• Schedules consumer appointments with outside agencies as requested.
• Enters unscheduled appointments into the scheduling system (manual) and notifies the appropriate clinician of consumer’s arrival.

• Answers telephone in a professional and welcoming manner.
• Receives consumer requests for appointment/information and changes.
• Directs callers to the appropriate person in a timely manner.

• Protects and maintains the confidentiality of all records and patient information.
• Ensures all releases are completed accurately and immediately scanned into Avatar via POS scanning.
• Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements.

• Performs quality assurance process as necessary.
• Completes administrative review audits as necessary.
• Passes out prescriptions from the doctor/CRNP/PA to the consumer.
• Performs relief for other staff members.
• Makes copies, faxes documents and performs other related clerical duties as needed.

• Seeks supervision and consultation as needed.
• Accepts and employs suggestions for improvement.
• Actively works to enhance skills.

• Treats consumers with care, dignity and compassion.
• Respects consumers’ privacy and confidentiality.
• Is pleasant and cooperative with others.
• Assists consumers and visitors as needed.
• Personal values don’t inhibit ability to relate and care for others.
• Is sensitive to the consumers’ needs, expectations, and individual differences.
• Is gentle and calm with consumers, families, and others as appropriate.

• Actively participates in performance improvement activities.
• Actively participates in AltaPointe/Accordia committees as requested.
• Completes assigned tasks in a timely manner.
• Treats consumers with dignity and respect.
• Works in a cooperative manner with other AltaPointe/Accordia employees.
• Follows AltaPointe/Accordia policies and procedures.

• Continuous sitting (extended sitting) up to 2 hours at a time until break or lunch.
• Reaching forward to place paperwork on a document stand.
• Grasping to turn keys in doors throughout facility, grabbing files/paperwork.
• Lifting up to 10 pounds.
• Carrying up to 10 pounds to transport a small quantity of charts various distances in facility.
• Fine manipulation/dexterity for data entry, writing and handling paperwork.
• Standing and walking frequently throughout shift and to various locations in the facility to file…