Senior Facility Attendant

Important Information

• MQ Screening: 03/09/2026 - 03/30/2026
• Screening for Best Qualified: 03/31/2026 - 04/03/2026
• 1st Interviews:
  Week of 04/13/2026
• 2nd (Final) Interviews:
  Week of 04/20/2026

Under general supervision, leads, plans, schedules, and oversees the work of Facility Attendants and Facility Attendant Trainees while performing the same and/or more difficult duties as those being led. Ensures completion of tasks in accordance with established policies and procedures; communicates policies, procedures and job expectations; and provides training to staff.

Examples of Duties:

• Leads and participates in the work of staff performing Facility Attendant and Facility Attendant Trainee duties.
• Schedules, distributes, and assigns work to employees; monitors work for progress and quality; ensures work is completed in a timely and efficient manner; reviews work.
• Provides training and mentoring to staff in accordance with established policies and procedures.
• Assists, guides, and instructs group members in the performance of their duties; provides technical direction and problem solving in response to staff work questions and problems.
• Recommends improvements and modifications to work processes, adapts work procedures to meet changing needs, and resolves less complex work problems.
• Resolves informal employee complaints, provides input to supervisor on employee performance and informs supervisor of conduct problems.
• Responds to and coordinates with supervisor to resolve routine customer inquiries and complaints.
• Interpret facility rules and regulations as per established guidelines and monitor facility users for adherence to building rules and party limitations.
• Performs the work of a Facility Attendant, including facility access and inspections, reservations, event preparation and clean up, custodial work, A/V setup, event monitoring, and making reports.
• Performs other duties as assigned.

• Principles and practices of leadership, mentoring, and training
• Applicable federal, state, and local laws, codes, and regulations
• Operational characteristics, services, and activities of an event center
• Principles and techniques for servicing and executing a variety of entertainment, meeting, and banquet events.
• Event set up and execution.
• Principles of customer service and conflict resolution.
• Modern office methods, procedures, computer equipment and computer software.
• Equipment, tools and materials used in modern office operations.
• Standard audio‑visual equipment set up and usage.
• Fire and safety regulations related to public assembly facilities.

• Lead and train facility staff
• Plan, coordinate, assign, and review the work of staff
• Provide work direction and instruction
• Research and evaluate work problems, and recommend solutions
• Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met
• Oversee events in progress; analyze and identify potential problems, situations and needs; accurately and quickly carry out solutions.
• Coordinate multiple simultaneous rental uses and meet critical time deadlines.
• Work independently and prioritize assignments.
• Assist users with set‑up design and read set‑up diagrams.
• Identify custodial and maintenance needs
• Follow written and oral instructions.
• Deal effectively and courteously with the public.
• Provide high quality, economical services to the Citrus Heights community, placing emphasis on responsive customer service.
• Demonstrate a civic entrepreneurial spirit by generating new, innovative ideas and development of better methods to accomplish tasks and complete projects.
• Foster an environment that embraces diversity, integrity, trust and respect.
• Be an integral team player, which involves flexibility, cooperation and communication.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Work with various cultural and ethnic groups in a tactful and effective manner.
• Use principles of effective office safety including use of equipment in a proper and safe manner, use of preventative personal ergonomic techniques, and maintenance of safe housekeeping in personal and common work spaces.
• Communicate clearly and concisely, both orally and in writing.
• Operate a personal computer with proficiency and familiarity.

Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Experience:

One (1) year as a Facility Attendant with the City of Citrus Heights or two (2) years of experience in a custodial or building attendant position with significant customer contact.
Training:
Equivalent to completion of twelfth grade.

Positions in this class series required the incumbent to perform light to moderate lifting (up to 50 pounds) with repetitive movement, twisting, and lifting; pushing; pulling;…