Key Account Manager; Rare Disease Division, Mountain West Region

Key Account Manager (KAM)

Act with purpose. Innovate with care.

At Biocodex, we believe we can be global without being impersonal, demanding without being rigid, and innovative without losing sight of care.

As a human-sized pharmaceutical company, we operate with high standards, a strong team mindset, and a clear ambition: to create meaningful, lasting impact. Here, you can own your role, grow your expertise, and be fully yourself.

We're not looking for cookie-cutter profiles. We're looking for strong expertise, fresh thinking, and people who want to build something that matters.

Why this role matters

The Key Account Manager (KAM), as a member of the Dravet 7 Team, will act as the primary customer interface, providing customers comprehensive disease & product knowledge and executing Sales & Marketing strategies in the designated territory. The KAM is empowered to own the business for their Therapeutic Area within the ecosystem and to optimize as appropriate. They will have a primary focus on improving the customer and patient experience across the care continuum.

What you'll do

Sales Performance

• Deliver sales and related objectives (KPIs) against territory targets and contribute to individual, team and national goals.

• Develop relationships with KEE's (Key External Experts) and stakeholders by being an expert in the product and relevant disease area, as well as local health systems processes and procedures.

• Build strategic relationships and networks that grow advocacy within accounts and creates opportunities to educate healthcare providers to effectively identify, diagnose, and treat patients.

• Remove local reimbursement access barriers by identifying access challenges and providing education on the programs and services provided by our Specialty Pharmacy and the Biocodex Patient Access Program and Team.

• Develop, implement and execute a cross-functional key account business plan for the territory that is aligned to the strategic brand plan and endorsed by the leadership team.

• Act decisively and responsively by prioritizing budget allocation to meet territory objectives.

• Meet agreed performance metrics, reporting against these on a regular basis.

Customer Knowledge & Market Insights

• Prioritize customers and opportunities to maximize impact, leveraging all available data sets and stakeholder input to inform effective decision making.

• Responsible for collecting ecosystem insights and trends.

• Successfully seek out and qualify leads within assigned accounts and work with management on identification of potential accounts.

• Partner with other departments and patient advocacy groups to support education and disease state awareness in the local communities.

• Strong understanding of the local managed care environment and reimbursement process.

• Execute commercial programs across account and customer segments, and present approved materials to deliver value-added messaging in a compelling and compliant manner.

Business Analytics and Sales/Territory Planning

• Develop and implement business plans and manage delegated budget in alignment with sales manager.

• Profiling (and regular updating) of key customers and accounts into currently available CRM system.

• Effectively implements Customer Action Plans and marketing initiatives to achieve sales goals.

• Accurate and timely reporting of customer and business records, through CRM system, using agreed performance measures.

• Willingness and ability to assist with ad hoc business projects as defined and directed by the management team.

• Willingness and natural ability to develop then share best practices, both across US and potentially across countries, to continually enhance company performance.

• Mapping key stakeholders involved in the management of patients affected by a rare epilepsy syndrome.

• Identifying and overcome challenges or obstacles that limit the access to Biocodex products, or limits product or disease state education which may prevent patients from benefiting from the best possible care, within the region.

• Proposing solutions to support improvements in account access, product access, product messaging and marketing ideas, disease state…