Customer Success Manager, Forma

Customer Success Manager (CSM), Autodesk Forma/Construction

We're looking for a strategic Forma Customer Success Manager (CSM) to support our Emerging Business / Mid-Market segment, high-growth customers with significant expansion potential. In this role, you will act as a trusted advisor, helping customers achieve their business outcomes while driving adoption, retention, and long-term growth.

• Strategic Customer Partnership:
• Develop a deep understanding of customer goals, priorities, and success criteria
• Create and execute success plans aligned to customer business outcomes
• Act as a trusted advisor, guiding customers on best practices and long-term strategy
• Scaled Engagement with Strategic Focus:
• Manage a portfolio of mid-market/emerging customers using a hybrid of tech-touch and targeted high-value interactions
• Prioritize accounts based on growth potential, risk, and strategic importance
• Adoption & Value Realization:
• Drive meaningful product adoption tied to customer KPIs and business outcomes
• Use data and insights to deliver proactive, outcome-oriented recommendations
• Growth & Expansion:
• Identify and influence expansion opportunities within accounts
• Contribute to pipeline through strategic account planning
• Retention & Risk Mitigation:
• Monitor customer health and engagement signals to proactively mitigate churn risk
• Lead renewal strategies for key accounts within the segment
• Voice of the Customer:
• Synthesize trends and insights from the emerging/mid-market segment
• Influence Product, Marketing, and Go-To-Market strategies

Salary is one part of Autodesk's competitive compensation package. For U.S.

-based roles, we expect a starting base salary between $75,600 and $135,520. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.