Financial Services Representative; Overstaff

Overview

World Finance is seeking an Overstaff Financial Services Representative to provide onsite support to multiple branch locations within an assigned region.

• Provide onsite support to multiple branches as assigned, filling in for open or short‑staffed positions.
• Guide customers toward upward credit mobility through responsible financial choices.
• Deliver top‑tier customer service by assisting with questions, concerns, and available products.
• Process and prepare loan applications, documents, and renewals accurately.
• Take and process customer payments.
• Prepare and execute loan closings on current and renewal loans.
• Balance assigned cash drawer daily and ensure all transactions are accurate.
• Complete daily branch bank deposits and, as needed, transport funds to and from the bank.
• Maintain strong customer relationships and represent the company’s values in every branch supported.
• Collaborate with Branch Managers and team members to meet performance goals.
• Other duties include: calling approved and unmade applications to close loans daily, supporting tax services and helping build tax clientele, sending complete and accurate credit denial letters within 30 days from the date of application, and paying branch expenses as instructed by the Branch Manager.

• Demonstrated self‑confidence, organization, and adaptability.
• A history of kindness, compassion, and helping others succeed.
• A mindset focused on quality, problem‑solving, and openness to new ideas.
• Team‑oriented approach – willing to pitch in, learn, and lead by example.
• Basic computer proficiency and comfort learning new systems.
• Valid driver’s license and access to a dependable vehicle.

Reliable transportation for daily travel to assigned branches and bank deposits. Daily travel between branches will be required; specific coverage areas can be discussed with the hiring manager. Team members are compensated for authorized travel time in accordance with company policy, including overtime calculations where applicable. Mileage reimbursement is provided for business use of personal vehicles, excluding normal commuting.

Frequently stationary with regular movement throughout office environments. Occasional climbing, kneeling, bending, twisting, and reaching. Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force. Requires regular use of vision, hearing, fine motor skills, and verbal/written communication. Fast‑paced, high‑demand environment requiring professionalism and adaptability. Frequent customer and coworker interaction; must communicate clearly and professionally. Standard indoor office settings with typical noise, lighting, and temperature.

Regular, reliable attendance and punctuality are essential.

Health, dental, vision, and life insurance available to full‑time team members beginning the 1st of the month following 30 days. Paid holidays, vacation time, and 401(k) with company match.

Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship. This job description is not intended to be comprehensive. Duties, responsibilities, and activities may change at any time with or without notice as business needs evolve. It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.