Coordinator, Alumni and Family Engagement

Job Posting

Location:

Claremont, CA Job Posting

Title:

Coordinator, Alumni and Family Engagement

Job Description:

Located near Los Angeles, California, Pomona College is widely regarded as one of the nation's premier liberal arts colleges. Established in 1887, Pomona College is known for small classes, a challenging curriculum, close relationships between students and faculty, and a range of student research and leadership opportunities. Pomona is a member of The Claremont Colleges.

Reporting to the Director, Alumni and Family Engagement, the Coordinator, Alumni and Family Engagement provides administrative, office management, and operational support for the Alumni and Family Engagement team. Serving as the primary administrative coordinator for the department, this position supports daily office operations, constituent engagement processes, volunteer administration, registration management, expense management, Salesforce reporting activities, and governance support for key alumni volunteer leadership groups.

The Coordinator serves as a key point of contact for alumni, families, volunteers, students, campus partners, and visitors to Seaver House, ensuring timely, accurate, and professional support. This position plays a critical role in supporting the operational effectiveness of the department's volunteer leadership programs, including providing administrative and governance support for the Pomona College Alumni Association Board, Past Presidents Council, Leadership Development Committee, and other volunteer leadership groups.

Working closely with Alumni and Family Engagement staff, volunteer leaders, and campus partners, the Coordinator helps maintain effective office operations, strengthens constituent experiences, supports data integrity and communication efforts, facilitates volunteer governance processes, and contributes to the overall efficiency and effectiveness of the department's engagement initiatives in support of the College's long-term engagement and philanthropic objectives.

Reporting directly to the Director, Alumni and Family Engagement, the Coordinator, Alumni and Family Engagement performs the following essential duties and responsibilities:

Manage Seaver House operations, including welcoming visitors, answering and routing calls, coordinating office workflow, ordering supplies, maintaining filing systems, and supporting building-related communications and activities. Serve as a primary point of contact for alumni, families, volunteers, students, campus partners, and visitors, providing responsive, professional, and solutions-oriented support while ensuring inquiries are addressed appropriately and in a timely manner. Coordinate assigned administrative and operational processes in accordance with established departmental procedures, identifying opportunities for improvement and recommending enhancements to the Director or appropriate team members.

Serve as a key administrative resource for governance records, board materials, and volunteer leadership documentation. Serve as a primary administrative contact for the Alumni Association Board and assigned committees, supporting communication, scheduling, logistics, documentation, and follow-up. Maintain departmental calendars, schedules, files, and administrative records in support of team operations and program planning. Coordinate mailings, acknowledgments, thank-you correspondence, constituent outreach, and other administrative communications through phone, email, and mail channels.

Collaborate with colleagues across Advancement and the College to support administrative processes, information sharing, volunteer engagement efforts, and coordinated constituent experiences. Independently managing assigned operational processes. Serve as departmental subject matter expert for governance records and board administration. Identify operational improvements and implementing approved solutions. Recommend enhancements to administrative workflows and constituent service processes.

Manage administrative and operational support for the Pomona College Alumni Association Board (PCAAB), Past Presidents Council (PPC), Leadership Development Committee (LDC), and other assigned volunteer leadership groups. Serve as a primary staff liaison for the Alumni Association Board and assigned committees, supporting effective communication,…