Director of Technology

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Information Tech Claremont, NH, US

13 days ago Requisition

Salary Range: $ To $ Annually

Job Title: Director of Technology

Department: Tech Solutions

Date Revised: 05/2026

Reports to: Chief Financial Officer

FLSA Classification: E8

Summary of Excellence:

With guidance and in accordance with established policies and procedures, the Director of Technology is responsible for overseeing the Bank’s Information Technology operations, infrastructure, applications, and technology initiatives to ensure systems operate securely, efficiently, and effectively. This role serves as both the operational leader of the IT function and the Bank’s primary business analyst for all technology initiatives.

The Director of Technology aligns the Bank wide business needs with technology solutions, leads and supports technology-related projects, and partners with third-party vendors to resolve complex technical and application issues. The role evaluates and optimizes existing and new applications to maximize effectiveness, improve user experience, and drive continuous improvement across the organization.

This position is responsible for ensuring the stability, security, and availability of all end-user technology while fostering innovation, operational efficiency, and strategic technology advancement throughout the Bank.

• Evaluate, analyze, optimize, and continuously improve the use and effectiveness of the Bank’s core systems, applications, and technology platforms.
• Strategize, manage, and support all network resources including firewalls, routers, switches, servers, cybersecurity systems, telecommunications systems, cloud services, and related hardware/software.
• Serve as the Bank’s primary business analyst for technology initiatives by evaluating business processes, identifying technology opportunities, and aligning operational needs with effective technology solutions.
• Lead large technology projects, including the design, implementation, integration, and deployment of new systems, applications, and IT services while ensuring systems remain operational with minimal downtime.
• Analyze business requirements in partnership with key stakeholders across the organization to develop scalable and efficient technology solutions.
• Provide escalation support for third-party software and technology vendors, coordinating issue resolution and managing complex support cases through completion.
• Develop analytical and process improvement solutions that enhance application performance, workflow efficiency, reporting capabilities, and user experience.
• Monitor, evaluate, and manage technology vendors, contracts, and service providers to optimize operational effectiveness, service quality, and cost efficiency.
• Identify emerging technologies and provide strategic recommendations to Executive Management regarding opportunities for innovation, operational improvement, and risk mitigation.
• Manage user access administration for all systems, software platforms, and vendor portals for employees, contractors, and third parties.
• Ensure high availability and reliability of systems and connectivity through redundancy planning, backups, monitoring, disaster recovery, and proactive maintenance.
• Develop and implement technology-related procedures and best practices while ensuring organization-wide understanding and adoption.
• Provide training and support to employees on technology systems, applications, and process optimization.
• Develop, maintain, and document technology-related procedures, workflows, standards, and operational processes.
• Safeguard critical Bank data and technology assets through strong cybersecurity practices, access management, risk assessment, and compliance with security standards.
• Provide helpdesk support and technical guidance to employees and vendors to ensure appropriate access and successful utilization of technology resources.
• Develop and manage the technology budget, including forecasting, resource allocation,…