Part Time Float​/Customer Service Representative

Part Time Float/Customer Service Representative

Claremore - Main, 300 W Patti Page Blvd, Claremore, Oklahoma, United States of America

Posted Tuesday, December 9, 2025 at 7:00 AM

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications.

RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!

Internal Deadline 12/16/2025

Typical hours will be M-F 10:30am-2:30pm, with occasional 2pm-6pm shifts as needed.

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home.

RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service:
Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

POSITION SUMMARY:

The Float Customer Service Representative (Float CSR) plays a vital role in delivering exceptional customer service to new and existing RCB Bank customers while supporting branches across a specified region by filling staffing gaps and assisting locations experiencing increased new accounts volume or temporary staff shortages. This position is responsible for accurately opening, maintaining, and servicing deposit accounts; responding to customer inquiries;

and educating customers on RCB Bank products and services. As a frontline ambassador of the bank, the Float CSR is focused on relationship building, operational accuracy, and ensuring a consistent customer experience at each branch served.

In addition to traditional CSR responsibilities, the Float CSR serves as a key line of defense in fraud detection and prevention at the new accounts desk. The role requires strict adherence to procedural, regulatory, and documentation standards to safeguard the Bank, reduce risk, and ensure the accuracy and compliance of all account-related records.

ESSENTIAL FUNCTIONS:

• Opens and services consumer and business deposit accounts in accordance with bank policies, regulatory requirements, and documented procedures; obtains and verifies customer identification and required documentation, ensuring accuracy, completeness, and compliance with internal controls, KYC/Customer Identification program (CIP) standards, and all applicable regulations.
• Maintains and updates existing customer accounts, resolving issues or making changes with thorough attention to detail and documented accuracy.
• Serves as a frontline representative for the Bank, providing courteous, knowledgeable, and timely assistance to customers in person, by phone, or electronically; listens to customer needs, identifies new opportunities for improved financial solutions, and educates customers on RCB Bank products, services, and digital banking tools, referring customers to appropriate branch staff, lenders, or departments when needs extend beyond the expertise of the CSR role.
• Reviews account information, identification, documentation, and customer-presented materials to identify inconsistencies, high-risk indicators, or potential fraud; follows established procedures for escalating suspicious behavior, questionable documentation, or unusual account activity.
• Ensures compliance with fraud‑mitigation practices, including signature verification, new account screening tools, and established verification protocols.
• Completes all account documentation with a high degree of accuracy, ensuring forms, disclosures, and electronic records are correct, compliant, and properly retained.
• Adheres to all regulatory requirements including BSA/AML, CIP, OFAC screenings, privacy standards, and record‑keeping obligations; ensures that customer interactions, account maintenance, and file updates meet internal audit and compliance standards.
• Provides CSR support at various branches based on staffing needs, adapting quickly to different branch environments, procedures, and…