Lead Customer Service Rep - Dispatcher

If you thrive in positions where communication, organization, and problem‑solving are key, then keep reading to learn more about this full‑time Lead Customer Service Rep - Dispatcher position with Lowe Plumbing Service
!

We're hiring a focused and cheerful person to join our Claremore, OK office, where you'll make $20.00 - $22.00/hour (based on experience) and receive full‑time benefits like:

• Health insurance
• Performance bonuses
• PTO
• Paid holidays
• Paid vacation after one year

Think you have what it takes? Keep reading to learn more!

You will be in our office from 7:30 am to 5:00 pm
, with overtime available.

• Answering all incoming service request calls, emails, and texts with empathy and a helpful, cheerful attitude.
• Gather essential job information, assess urgency, and secure service appointments utilizing company scripts and protocols.
• Set proper expectations regarding pricing, technician arrival windows, and payment methods.
• Assign specific plumbing calls (e.g., water heater repair, drain cleaning) to the technician with the most relevant expertise.
• Act as the first line of defense for customer issues, de‑escalating frustration, and ensuring timely resolutions.
• Coordinate and sequence technician routes geographically to maximize billable hours and minimize drive time.
• Monitor the dispatch board throughout the day, ensuring jobs are running on schedule and updating customers on technician ETAs.
• Ability to problem‑solve and make basic decisions to run the technician schedule.
• Take payments over the phone and send out invoices as needed.
• Have knowledge of and process customers wanting to sign up for Memberships.
• Clear and proper English verbal and written communication skills.
• Ability to multitask, prioritize urgent situations, and think quickly under pressure.
• Identifying and requesting when Permits and Inspections need to be requested. Applying for said permits in a variety of city and county platforms and following up until inspections are passed.

• 4‑year degree
• Experience using Microsoft 365 and Google Workspace
• Excellent organizational skills and attention to detail
• Strong time management skills
• Professional communication skills and comfort with speaking over the phone

• 1+ years of work experience in an office or customer‑facing environment
• Experience using Service Titan or a similar field management software

Must have the ability to pass a background check and drug screening test.