Operations Support Specialist, Customer Service​/HelpDesk

RCB Bank Job Opportunity

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications.

RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!

This position is not remote and is located onsite at branch location.

Typical Schedule:

Monday-Friday, 8am-5pm

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home.

RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service:
Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

What we're looking for:

Someone to perform multiple daily support functions, including report reviews and other tasks as assigned. Someone to provide support to branch staff with New Account tasks on an as-needed basis.

What would make you a great fit:

• You are skilled in the job duties, processes, and regulatory requirements of the CSR role.
• You can professionally and effectively explain concepts to others with patience and understanding, and you can provide feedback with tact and professionalism.
• You can communicate clearly and effectively and can manage multiple tasks/projects and deadlines simultaneously.
• You care about your community and have a desire to be involved.

What you'll do:

• Provide essential phone and email support for branch CSRs and Retail Coordinators on day-to-day tasks (i.e. new account opening, general branch New Account questions, escalating requests as needed).
• Provide support and assistance to the Operations Support Supervisor as needed; including but not limited to accurately executing various reports, drafting procedures, assisting with training materials or presentations, and other special projects.
• May be required to travel to different locations to assist with training needs and/or provide training support during acquisition and may require overnight travel depending upon the location of the branch or project.

What you must have:

• High school diploma or GED
• Associate's degree or equivalent experience
• Minimum of two (2) years of experience in a CSR position, supervisory position or equivalent job-specific skills and knowledge

What might set you apart:

• Bachelor's degree

What you get: A fun, challenging work environment with an emphasis on family, community, and technology. RCB Bank is also committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs that help you achieve the best fit for your family's needs, including the following (subject to eligibility):

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP

What you can expect:
Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with…