PT Float Customer Service Representative

Company Overview

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications.

RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!

Internal Deadline: 7/1/2026

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home.

What we’re looking for:

Someone to play a vital role in delivering exceptional customer service to new and existing RCB Bank customers while supporting branches across a specified region by filling staffing gaps and assisting locations experiencing increased new accounts volume or temporary staff shortages. Someone responsible for accurately opening, maintaining, and servicing deposit accounts; responding to customer inquiries; and educating customers on RCB Bank products and services.

Someone focused on relationship building, operational accuracy, and ensuring a consistent customer experience at each branch served. Someone to serve as a key line of defense in fraud detection and prevention at the new accounts desk.

• You have excellent communication, interpersonal and customer service skills.
• You possess knowledge of new account documentation requirements, CIP and regulatory expectations, and standard account-opening procedures.
• You possess a strong understanding of deposit account structures, bank products, and customer service processes.
• You can identify fraud indicators and follow fraud-prevention and escalation procedures.
• You care about your community and have a desire to be involved.

• Open and service consumer and business deposit accounts in accordance with bank policies, regulatory requirements, and documented procedures; obtain and verify customer identification and required documentation, ensuring accuracy, completeness, and compliance with internal controls, KYC/Customer Identification program (CIP) standards, and all applicable regulations.
• Serve as a frontline representative for the Bank, providing courteous, knowledgeable, and timely assistance to customers in person, by phone, or electronically; listen to customer needs, identify new opportunities for improved financial solutions, and educate customers on RCB Bank products, services, and digital banking tools, referring customers to appropriate branch staff, lenders, or departments when needs extend beyond the expertise of the CSR role.
• Review account information, identification, documentation, and customer-presented materials to identify inconsistencies, high-risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior, questionable documentation, or unusual account activity.
• Ensure compliance with fraud mitigation practices.

• Minimum one (1) year of proven customer service experience.
• High school diploma or GED.
• Successful completion of new accounts training program after hire.
• Flexibility to work at multiple branch locations as required.

• Previous experience in banking, including knowledge of banking processes, bank products, services, and regulatory requirements.
• Previous CSR experience.

• Medical Plan
• Prescription Drug Plan
• Teladoc
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Mul…