Crisis Care Navigator

• Base Pay $20.19 - $23.65 / Hour
• Job Category Crisis 24/7, Children focused, Full-Time
• Employee Type FT Non-Exempt
• Required Degree High school

Definition: This role is pivotal in the organization and execution of client-centered discharge and transition planning
for clients receiving stabilization services. The Crisis Care Navigator is responsible for prioritizing identified
client needs and ensuring that all relevant team members are coordinating and documenting
interventions. On-unit and care coordination interventions are provided with the express purpose of
assisting clients with long-term recovery efforts which extend beyond the client’s need for crisis
stabilization services. This position is central to ensure that the necessary resources and documentation
is complete and delivered in a timely manner.

This position is responsible and held accountable for the following duties:

• Maintain and monitor standardized communication processes on the unit.
• Act as the primary liaison between the crisis unit and internal and external care coordination treatment partners.
• Provide oversight to unit staff to ensure completeness of documentation required for seamless transition for clients between levels of care as well to external referring partners.
• Maintain working knowledge of local referral sources related to treatment and social services to meet clients’ basic needs.
• Ensure completeness of Release of Information and related chart documentation related to identified parties (e.g., contact logs, Care Coordination Care Pathway, Contact Information, etc.).
• Complete or ensure completion of assessments to help identify and prioritize client’s resources needs for stabilization.
• Identifies charting gaps and communicates and delegates gaps appropriately to meet client needs in a timely manner.
• Communicate with outpatient providers when high utilization clients admit to the crisis stabilization unit.
• Collaborate with crisis unit staff and utilizations specialists to assist in dispositioning client insurance needs, including but not limited to; identifying insurance, entering the Payer Care Pathway, assisting in applying for insurance, etc.
• Utilizes Eleos, the agency’s AI supported scribing tool, for eligible services.
• Understands and promotes our Certified Community Behavioral Health Clinic (CCBHC) concept by providing or supporting community-based mental and substance use disorder services; advancing integration of behavioral health with physical health care; assimilating and utilizing evidence-based practices on a more consistent basis; and promoting improved access to high quality care.
• Performs other reasonably related duties as assigned by the immediate supervisor or other management as requested.
• Meet or exceed “satisfactory” expectations at any scheduled job performance evaluation.
• Regular and predictable attendance is essential and expected for this position.

• 95% of transitions to the Addiction Recovery Center charts have all required charting completed.
• 90% of clients dispositioned have a release of information or referral entered for a Primary Care Provider.
• >90% of clients dispositioned have a follow up appointment scheduled with outpatient service providers.
• >95% of clients have an appropriate CDC entered at time of transition which accurately reflects the outcome of their transition.

Must perform the specific job duties as listed above to meet position expectations.

• This position works mainly in an indoor environment. This position will be working in an office setting.
• This role will require occasional travel (up to 25%) to various community locations and in the client’s residence as needed for the role (e.g., schools, government offices, medical…