Server Support Technician

RCB Bank Information Systems Support

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications.

RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home.

RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service:
Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

What we're looking for:

Someone to support and maintain RCB Bank Information Systems in a distributed environment. Someone responsible for taking ownership of or assisting in problem resolution, proactive problem prevention, detection, circumvention, and resolution to root causes. Someone to provide application of software patches as well as release and version upgrades of operating systems and associated software to maintain supportability. Someone to assist day-to-day server operations, as well as other server-based duties as assigned.

What would make you a great fit:

• You possess working knowledge of CIFS, NFS, PKI, SSH, FTP/SFTP and TFTP platforms.
• You have experience with Infrastructure Monitoring solutions: configuring the tool, developing scripts, and evaluating/adjusting thresholds and reporting as appropriate.
• You have a solid understanding of general system and application security best-practices.
• You possess good technical problem-solving and interpersonal skills.
• You care about your community and have a desire to be involved.

What you'll do:

• Monitor and maintain RCB Bank Information Systems to ensure maximum uptime, reliable operation, and appropriate licensing of responsible systems; this includes management and alerting of disk space, memory and processor utilization via appropriately configured monitoring scripts and tools for both the Production Environment as well as the Cyber Vault.
• Assist in the management and maintenance of Windows core infrastructure services including Active Directory, DNS, DHCP, PKI, Group Policy and login scripts.
• Assist in the management and maintenance of Windows Servers. Provide support for the servers themselves as well as the products and services that rely upon them.
• Manage and maintain RCB Bank's Systems Management Platform (Ivanti Endpoint Manager); this includes day-to-day management of the EPM service and associated infrastructure, creation/management/orchestration of deployments, and delegation of tasks to identified Help Desk staff.
• Assist team members to ensure consistency of all server and application systems' disaster recovery operations, including replication and backup.
• Work tickets assigned via IT Service Management software, and provide support for the servers themselves as well as the products and services that rely upon them. Review event logs and take corrective action as required. Respond to alerts and emergencies when necessary.

What you must have:

• High school diploma or GED
• Minimum of one (1) year of experience working with Servers, Application Servers, or providing advanced help desk support for medium to large organization (20+ servers)
• Solid understanding of server- and PC-based hardware and operating systems
• Working knowledge of back-end software and systems such as VMware, Windows Server, SQL Server, Exchange, Active Directory, DNS, DHCP and Group Policy

What might set you apart:

• A combination of education and training equivalent to a bachelor's degree in computer science, information engineering or other related areas
• Certification or equivalent experience for CompTIA A+, CompTIA Network+, and/or Microsoft MCSE/MCSA

What you get: A fun, challenging work environment with an emphasis on family, community, and technology. RCB Bank is also committed to ensuring the health and general wellbeing of all employees by providing a…