Quality Assurance Specialist

Job Description

RCB Bank seeks a Quality Assurance Clerk responsible for clerical duties and general operations within the QA department, maintaining quality control across various bank departments.

The candidate will:

• Review output from multiple systems and the documents submitted by branch personnel and various departments, including New Accounts, Image Processing, Account Services maintenance, Call Center, ATM, and online banking.
• Provide input for best practices related to current data‑input procedures and documents.
• Log and verify multiple policy violations with complete accuracy.

• High school diploma or GED.
• Strong MS Excel, Word, and Outlook skills.
• Demonstrated interpersonal and communication skills.
• Ability to work with minimal direction while maintaining focus and productivity.

• Previous banking experience.

• Medical, Prescription Drug, and Vision plans.
• Flexible Spending Accounts (Healthcare & Dependent Care).
• Life, AD&D, Disability, and Life Assistance (EAP) insurance.
• Multiple supplemental plans.
• Vacation and PTO.
• 401(k) and ESOP.

This position is in an office environment within a climate‑controlled facility that can be high‑traffic during peak service times. Frequent use of telephone, computer and other office equipment is required. The individual works independently with indirect supervision and as part of a team, requiring reliable attendance and the ability to work varying hours.

RCB Bank is an equal opportunity employer and offers EEO to all persons without regard to race, color, religion, age, marital or veterans’ status, sex, national origin, physical or mental disability, or any other legally protected class.