Bilingual Consumer Research & Recruiting Manager

Description

At Curion, We Connect Brands to People. Our expertise and passionate pursuit of insights enable our clients to make informed decisions that drive meaningful impact. Our vision? Advancing the way brands connect to people to build a better future. Our core values:
Integrity, Resiliency, Accountability, Curiosity, and Collaboration.

At Curion, We Connect Brands to People. Our expertise and passionate pursuit of insights enable our clients to make informed decisions that drive meaningful impact. Our vision? Advancing the way brands connect to people to build a better future. Our core values:
Integrity, Resiliency, Accountability, Curiosity, and Collaboration.

This is an onsite role, so you must be able to commute to Clark, NJ daily.

Approximately 32 hours per week on average.

The Bilingual Consumer Research & Recruiting Manager is responsible for maintaining, managing and elevating the Evaluation Intelligence Recruitment Program executed at the client’s onsite research center. The primary focus of the role is to guide field recruitment staff and to work with the client lead and cross-functional partners to ensure first-class planning and execution of research studies as well as growth of the local consumer database.

This Bilingual Consumer Research & Recruiting Manager will work hand in hand with the Reception, Logistics and Events Manager to oversee onsite testing activities. The Consumer Research & Recruiting Manager role includes understanding and developing the consumer research program, maintaining lasting, trust-based relationships with clients and ensuring client satisfaction through meeting their research objectives and needs. They will be proactive, consultative and be responsible for database growth targets and study fill rates, working with the dedicated team to achieve them.

Along with the Reception, Logistics and Events Manager, the Consumer Research & Recruiting Manager will guide development of the program by being the primary points of contact for the client and for all things related to the partnership: improve efficiency, effectiveness, and client satisfaction; provide the highest quality of recruitment research support and ensure innovative and effective methods are used to design and execute recruitment research.

• Work with client teams on program development
• Manage a dedicated onsite team for consumer recruitment across the hair, makeup and skin categories
• Work with the client lead and cross-functional partners to manage the program, project scope and screener development.
• Mentor developing team members by encouraging curiosity and growth

• Collaborate with client scientists on scope and recruitment criteria
• Coordinate lab requests for all client testing locations
• Attend all meetings that pertain to major decision making for all projects
• Ensure ongoing monitoring of program management, including adherence to budgets and contractual requirements, project planning/scheduling, recruitment, execution, issue resolution, and incentive payments
• Provide thought leadership across all client recruitment and logistics needs
• Liaise with client’s corporate communications and security for effective and consistent communication and management of onsite study participants
• Provide regular updates related to panel growth/utilization
• Provide regular updates related to study fill rates
• Set in place testing protocols according to best practices
• Create and execute learning tools to transfer knowledge to direct reports and/or colleagues
• Explore and implement new and innovative methodologies to address unmet business needs
• Perform consumer recruitment data analysis and craft reports for client project leads/scientists and present results as needed
• Provide supervision, technical direction, development and mentoring to other professionals on staff
• Able and willing to work flexible hours to accommodate research execution needs
• Collaborate across all levels and functions, including but not limited to: ARCs troubleshooting, Incentive payments, troubleshooting participant issues and complaints, SOP creation and maintenance, Lead Project Update Meetings.

• 4+ years of Consumer Research and Sensory Science project experience
• Bachelor’s degree in Sensory Science, Food Science, Psychology, Neuroscience, or related field
• 4+ years in project team leadership function/role or management
• Bilingual proficiency in English and Spanish (strong verbal and written…