Director - Customer Success; HOUSTON

Director - Customer Success (HOUSTON BASED) GEP Clark, Clark, New Jersey, United States 10 - 15 Years Full Time

Job Description

Welcome to GEP

Who We Are

GEP, with over 30 offices internationally, is the fastest growing procurement and supply chain solutions firm – consulting, software and managed services. GEP has succeeded by being smart and creative; solving complex problems and finding opportunities for the world’s largest organizations.

How You Grow at GEP

We recognize people who make a genuine difference, work hardand drive achievements. Results are noticed and rewarded. It’s how you willgrow a career at GEP, and in a much shorter time frame than at other firms.

Celebrating Everyone

GEP succeeds through the ideas and creativity of our team members so we embrace people of all experiences, nationalities, abilities,cultures, races, gender identities, sexual orientations and ages. What makesyou unique and different is celebrated and will help GEP stand out even more.

And we are a women-founded and
-owned company so our foundation is making GEP agreat place to work for women, a place where women can learn, advance and giveback.

Are You One of Us?

Director of Customer Success - HOUSTON BASED

As Director of Customer Success at GEP, you'll be astrategic partner for our most important enterprise clients, ensuring they realize measurable, lasting value from their investment in GEP's AI-powered

SaaS platform. You'll own a portfolio of GEP's largest accounts, set the strategic playbook for adoption, retention, and growth, and represent the voiceof the customer.

This role sits at the intersection of technology, business strategy, and executive relationship management. You'll bring deep expertise and executive credibility directly to bear on the accounts and relationships that matter most, while partnering closely with Sales, Product, Services, and Support, and mentoring CSMs informally as a senior voice in the function.

WHAT YOU'LL DO -

Strategic Client Partnership

• Serve as a strategic advisor and primary pointof contact for a portfolio of GEP's largest enterprise clients, building deep relationships across business, IT, and executive stakeholders.
• Understand each client's strategic goals and challenges at a deep level and proactively shape how GEP's capabilities map totheir evolving needs.
• Champion client outcomes internally, advocate for your clients across product, support, and services teams, and remove roadblocks that stand in the way of their success.

Executive Relationships & Escalations

• Own and nurture executive-level relationships with your accounts, serving as a trusted advisor and escalation point forC-suite and senior business stakeholders.
• Lead high-stakes conversations - executive business reviews, renewal discussions, and complex escalations - with composure, credibility, and command of the room.
• Step in on the most sensitive or high-risk situations across the broader client portfolio, bringing seasoned judgment tode-escalate and drive resolution.

Retention & Growth

• Own the health of your accounts, proactively identify risks and develop action plans to drive retention and renewal.
• Identify and pursue expansion opportunities in partnership with the sales team, applying strong commercial instincts tosurface and shape growth conversations.
• Track and communicate ROI and success metrics that matter most to your clients and to GEP's business.
• Drive product adoption and engagement, helping clients embed GEP solutions deeply into their day-to-day procurement and supply chain operations.
• Lead best-practice guidance and optimization reviews to ensure clients extract maximum value from the platform.
• Guide clients toward self-sufficiency with GEP'stools, methodologies, and resources over time.

Strategic Influence & Mentorship

• Act as a…