Temporary Consumer Liaison – Reception and Shipping

Description

At Curion, We Connect Brands to People. Our expertise and passionate pursuit of insights enable our clients to make informed decisions that drive meaningful impact. Our vision? Advancing the way brands connect to people to build a better future. Our core values:
Integrity, Resiliency, Accountability, Curiosity, and Collaboration.

6 Month Contract / Around 40 Hours A Week

The Consumer Liaison – Reception and Shipping provides support to our fast paced personal care consumer product research team. Primary duties include greeting consumers, handling consumer and client inquiries, and tracking consumer study participation by employing strong attention to detail and interacting with others, and coordinating product shipments to consumers for in‑home product evaluation studies.

• Handle panelists check‑in/check‑out, distribute and manage consent forms
• Update participation and incentive amounts in the consumer database, ARCS
• Study set up and clean up (when applicable)
• Respond to panel inquiries timely, accurately, and professionally
• Make confirmation and reminder phone calls
• Receive product from research teams
• Maintain product and shipping supply inventory
• Coordinate with L’Oréal research teams on timelines, product codes, and other study details, following up on shipment details as needed
• Prepares product for shipment, including forms and labels, return shipping materials, and instructions
• Packs product
• Requests UPS shipping labels from L’Oréal Mail Room for product shipments
• Provide prepped and ready packages to L’Oréal Mail Room within study and shipment deadlines
• Any other tasks and projects as assigned by management

• Strong task and time management skills
• Extremely detail‑oriented, committed to quality, ability to check own work effectively
• Ability to clearly communicate with other departments
• Ability to work independently and as part of a team
• Ability to handle multiple tasks while maintaining a high level of accuracy

• Post‑secondary education or the equivalent of related job experience.
• 2+ year(s) of prior reception/administrative experience.
• 2+ year(s) of prior project or shipping coordination experience, or related job tasks.
• Experience in consumer research is a plus.
• Proficient in Microsoft Office products.
• Knowledge of ARCS panel management software is a plus

• Ability to use computer keyboard and read monitor
• Ability to interact with coworkers, clients, and consumers in person and over the phone
• Ability to lift and carry boxes of up to 10 pounds for a short distance to a flatbed dolly, to transport to pick up area.
• Ability to use shipping equipment including box/case sealer.

For the Temporary Consumer Liaison – Reception and Shipping position located in Clark, NJ, we offer a starting pay rate range of $18.00-$20.00 based on the qualifications and experience of each individual. This is a temporary position, deemed non‑exempt for overtime purposes, and, therefore, is subject to overtime compensation. As a New Jersey temporary employee, you will be eligible to accrue sick leave according to the company policy.

Curion is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.

Curion specializes in delivering impactful insights to the world’s top CPG companies, helping them develop winning, repeatedly purchased products. Curion’s deep data‑driven product insights, sensory expertise, and state‑of‑the‑art consumer centers enable them to uncover responses to critical client objectives. With over five decades of experience in the product testing industry, Curion is dedicated to guiding clients with their proprietary XP Xperience Performance platform, connecting brands to consumers at every step.

An innovator in the industry, Curion recently developed a groundbreaking benchmarking product testing method, the Curion Score™, which has become a trusted and sought after tool within the industry. As one of the largest product and consumer insights companies in the U.S., Curion has built a reputation for excellence and trust among the world’s leading consumer brands. Curion’s commitment to innovation and expertise, coupled with a passion for delivering actionable insights, makes Curion a valuable partner for companies looking to develop and launch successful products.