Customer Service Representative

Company Description

Ace Handyman Services is an Ace Hardware Company that provides professional repair, maintenance, and improvement services for residential and commercial customers.

The CSR assists the team and reports to the Office Manager. The CSR acts as the central hub, handling inbound calls/leads, scheduling jobs, ordering materials, and providing information on services, ensuring smooth operations by coordinating craftsmen, solving logistics, managing paperwork, and boosting customer satisfaction with strong communication and problem‑solving.

$41,600.00 per year.

• Customer Interaction:
  Ensure phones are answered promptly, respond to leads (email, web), provide service info, pricing, and availability, receive complaints, and follow up with clients.
• Scheduling & Dispatch:
  Coordinate and manage schedules for multiple craftsmen and projects, efficiently dispatching jobs and optimizing routes.
• Logistical Support:
  Order materials for jobs, help solve operational issues, and ensure smooth project flow from start to finish.
• Sales & Support:
  Educate customers on services, process quotes/billing, and potentially handle other sales such as commercial clients.
• Administrative Tasks:
  Perform general office duties, filing, and data entry.

• Excellent phone etiquette and communication skills.
• Strong sales skills.
• Strong customer service skills.
• Strong organizational and multitasking abilities.
• Customer-focused attitude with problem-solving skills.
• Proficiency with computer systems (Office Suite, CRM/Service Titan).
• Ability to work in a fast-paced environment.

• Health insurance
• Opportunity for advancement
• Paid time off