Desktop Support Technician

Job in Clark, Union County, New Jersey, 07066, USA

Listing for: ProKatchers

Full Time position
Listed on 2026-06-03

Job specializations:

IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support

Job Title : Desktop Technician / Desktop Support Technician

Location : Clark, NJ 07066

Duration : 12 Months

Shift Details : On-Site

Job Requirements:

Description:

We are seeking an experienced and customer-focused Desktop Support Analyst where you'll be the main IT contact for employees at an on-site IT kiosk. You'll provide hands-on support and solve technical issues while delivering a great customer experience.

What You'll Be Doing:

Provide face-to-face IT support for walk-in employees
Troubleshoot hardware, software, and connectivity issues
Set up and configure laptops, desktops, mobile devices, and AV equipment
Support tools like Windows, Mac, Office 365, Teams, Adobe
Manage user accounts (Active Directory / O365)
Handle and track issues using Service Now ticketing system
Support conference room tech, printers, and network basics
Act as a go-to person for Level 1 team escalation and mentoring

What We're Looking For:

3-5 years of desktop support experience (Level 2 preferred)
Strong knowledge of Windows, Mac, and Office 365
Experience with Service Now or similar ticketing tools
Good understanding of basic networking (Wi-Fi, TCP/IP)
Someone who is customer-focused, patient, and communicates clearly
Organized and able to handle multiple issues in a fast-paced environment

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