IT Support Technician

Our client, a personal care manufacturing company, is looking for an IT Support Technician to join their team. This will be an onsite role working out of their office in Clark. The successful candidate will have a Bachelor's degree, over 3 years of desktop support experience, and experience using Service Now.

• Contract Role: 12 months
• Pay: $27.96/hr on W2

• Serve as the primary face of IT Support, providing professional, face-to-face technical assistance for walk-up employee inquiries.
• Responsible for configuring, imaging, and troubleshooting a diverse range of devices (Windows 11, Mac OS, iOS/Android) and enterprise software like Office 365 and Adobe Creative Cloud.
• Maintain conference room technology (Microsoft Teams Rooms), Cisco IP phones, network printers, and basic LAN/Wi-Fi connectivity.
• Manage user accounts via Azure Active Directory and track the entire incident lifecycle including asset inventory and knowledge base documentation within Service Now.

• 3–5 years of proven desktop support experience or a bachelor’s degree in a related field.
• CompTIA A+ certification is preferred.
• Expertise in Windows 11, Mac OS, Microsoft Office 365, and Active Directory administration.
• Proficiency in using Service Now (or similar ITSM tools) and a solid understanding of basic networking (TCP/IP, Wi-Fi) and endpoint security.
• Excellent verbal and written English skills are essential for explaining technical concepts to non-technical users; multilingual abilities are a strong advantage.
• Patient, welcoming demeanor with strong critical thinking skills to prioritize tasks in a high-pressure, fast-paced walk-up environment.

Solomon Page offers a comprehensive benefit program for hourly employees, including medical, dental, 401(k), direct deposit, and commuter benefits for freelancers.