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Support & Operations Specialist: On-Call & Root Cause
Job in
Clark, Union County, New Jersey, 07066, USA
Listed on 2026-07-16
Listing for:
HCL Technologies Limited
Per diem
position Listed on 2026-07-16
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
HCL Technologies Limited in New Jersey is seeking a customer support professional to independently resolve tickets, provide on-call support, and perform root cause analysis to ensure positive customer feedback.
You will update knowledge bases, train freshers and coach analysts, while adhering to quality standards, regulatory requirements, and SLAs to deliver excellent First Call Resolution and CSAT.
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