Operations Facilities Supervisor

ESFM

Position Title:

OPERATIONS FACILITIES SUPERVISOR

Shift: Monday - Friday 8 AM - 430PM

Salary: $75,000 - $78,000

Other Forms of Compensation: none

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

The Operations Facilities Supervisor is responsible for delivering an exceptional workplace experience by combining hospitality, operational excellence, and customer-focused service. This role serves as a trusted partner to clients, employees, visitors, and service providers, ensuring every interaction reflects ESFM's commitment to hospitality and service excellence.

Working closely with the Business Services Manager, this position coordinates daily workplace operations, oversees soft service vendors, manages the janitorial team and Facilities Attendant, manages workplace moves and changes, and proactively identifies opportunities to enhance the employee and guest experience. Success in this role is measured by the ability to anticipate needs, build strong relationships, maintain exceptional workplace standards, and consistently exceed customer expectations.

• Serve as the primary point of contact for workplace services, delivering an exceptional hospitality experience for clients, employees, guests, and vendors.
• Build strong, trusted relationships through proactive communication, responsiveness, and personalized service.
• Anticipate customer needs and resolve workplace concerns quickly and professionally.
• Create a welcoming, organized, and service-focused workplace environment that reflects ESFM's hospitality culture.
• Respond to service requests with urgency while ensuring consistent follow-through and communication.

Assist with the oversight and performance management of self-performed and subcontracted services including:

Cleaning and janitorial services, light maintenance, pest control, waste management, landscaping, mailroom operations

Directly manage and provide daily oversight of the janitorial team and Facilities Attendants, ensuring consistent service delivery and adherence to established standards.

• Conduct routine inspections to ensure facilities remain clean, safe, organized, and presentation ready.
• Ensure Facilities Attendants and vendor performance aligns with established service level expectations.
• Support implementation of operational best practices that improve efficiency while enhancing customer experience.

• Prior Facilities Management experience within the Business & Industry sector or hospitality leadership experience in positions such as:
  Housekeeping Manager
• Front Office Manager
• Workplace Experience leadership
• Experience managing Soft Services, including janitorial operations.
• Strong client relationship management and customer service skills.
• Demonstrated leadership abilities including staffing, recruiting, employee development, coaching, and team relations. Strong problem-solving…