Retail Department Manager Custom Framing

Job Location

Store - NWK-CLARK, NJ

• Lead and coach a team of framers focused on building customer relationships and creating framing solutions for art.
• Drive custom framing sales, assist customers in creating memorable framing solutions, and meet KPI targets.
• Assist the Store Manager in maintaining adherence to SOPs and company programs, ensuring compliance and accountability for store conditions and results.
• Develop and coach the team’s selling behaviors, plan workload with the Store Manager, and deliver high‑quality custom framing solutions on time.
• Review sales and production workload, build plans, and manage the framing team to achieve role KPIs.
• Manage inventory, shrink, and safety programs, and participate in store processes such as truck unloading and stocking.
• Serve as Manager on Duty (MOD) and assist in interviewing, onboarding, coaching, and evaluating new team members.
• Maintain a positive, respectful environment, promote the organization’s vision and values, and model a positive image.
• Assist with Omni‑channel processes.

Participate in the truck un‑load and stocking processes to ensure truck standards are followed and completed within budget.

• Basic computer skills.

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store.
• Ability to stand for long periods.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.
• May require reasonable accommodation if needed.

• Public retail store setting with climate‑controlled areas; some stock rooms may not be climate controlled.
• Possible outdoor work to retrieve shopping carts or unload trucks.
• Framing shop contains glass cutter and heat press; hours include nights, weekends, and early mornings.

Base pay range: $17.25 - $22.80 per hour.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

To receive reasonable accommodation for disability, contact your supervisor for an interactive process. You may also contact Customer Care at (1800-MICHAEL).