Information Technology Client Analyst -Administration-Office of Technology-Kanawha

Position Title

Information Technology Client Analyst 1 (Position Numbers: 0231P0086, 0231P0258)

Kanawha County, WV

We welcome you to join our WV Office of Technology team where we value work/life balance. This position is not in the classified service and is not covered by the West Virginia Division of Personnel merit system.

This role is a Service Desk Support Technician performing full life cycle support for customer‑facing technologies via phone, onsite, or remote tools in a complex multi‑agency environment. Responsibilities include supporting desktops, laptops, peripherals, printers, communication devices, associated operating systems (Windows 10, Windows 11), and software applications.

Provide excellent customer support and perform full life cycle support for customer‑facing technologies. Perform other duties as assigned.

• Valid driver’s license or state  dependable transportation.
• Travel to various state agencies and maintain accurate mileage records.
• Regular attendance is essential.
• As a condition of employment, a background check will be completed.

• Bachelor’s degree in computer science, computer information systems, information technology, computer engineering, electronics, network engineering or a related field, OR high school diploma plus two WV Office of Technology approved IT certifications.
• Two years of full‑time or equivalent part‑time paid experience installing, supporting, and troubleshooting computer hardware, software, and/or network connectivity.

• Certifications:
  
  CompTIA A+, CompTIA Network+, Microsoft Certification, Cisco certification, Help Desk Institute Certification, or similar.

12 paid holidays, insurance, flexible benefits, annual and sick leave accrual, and training opportunities.