DTS Tapestry Analyst

Job Description

This position provides support of the Epic Tapestry application. Tapestry manages payor operations and managed care workflows. This position is responsible for complex level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support for various application areas including electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, picture archiving and communications (PACS), cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management.

This position is fully remote; some on‑site presence may be required.

Schedule:

Monday – Friday, 8 AM – 5 PM PST.

Prefer candidates with Epic Tapestry certification and experience in the Tapestry Payor Data Management (PDM). PDM includes member enrollment, eligibility, benefits, claims, and provider data. Tapestry Core workflow configuration including work queue management, letters, and notification events and Tapestry Link is also preferred.

* We are hiring for multiple positions. Based on experience and qualifications, candidates may be considered for placement at the Principal Application Analyst level.

$54.12 – $85.20 per hour (USD)

The senior analyst is responsible for providing advanced technical support, configuration, integration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning).

The senior analyst may also manage small and mid‑sized projects related to these applications and their technologies and will help plan and execute projects. The senior analyst will mentor other analysts and is expected to contribute to the development of best practices and standards for application configuration, deployment, support, archival, and decommissioning.

• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third‑party applications including integration/implementation, support, and troubleshooting.
• Solves common and complex issues, incidents, and problems according to agreed upon service levels and department standards.
• Serves as PM and completes PM functions for mid‑size projects with multiple teams.
• Performs quality review of team build.
• Collaboratively works with peers, internal and external stakeholders, and vendors.
• Follows documentation and change management standards.
• Participates in development of training and knowledge‑based materials for use by peers, end‑users, and other team members.
• Oversees configuration of electronic and mechanical hardware with software products to meet functional criteria of client specifications.
• Develops and understands business reporting needs for end users.
• Participates in on‑call and command center responsibilities.
• Develops and maintains comprehensive testing plans and scripts to verify system outputs and system integrity.
• Attends and participates in team, project and department meetings to increase awareness and information flow.
• Works with requestor to understand the problem, creating a clear and defined objective for the project and completing the business case documentation.
• Helps stakeholder complete ROI, benefit plan KPI, leading and lagging measures, if applicable.
• Aggregates applicable resource group forecasts to roadmap new projects to be used in subcommittees/work groups, ensuring resources are available and aligned with strategies.
• Aggregates equipment/hardware/data connection forecasts and mapping of new construction/reconstruction projects, creates cost estimates and comparisons, and assists with application assessment of new projects, if applicable.
• Provides capital planning with cost of equipment, infrastructure information. Leads in procurement and coordination of DTS equipment of construction and reconstruction projects,…